IT Support Specialist

The Blond HR

4h • Hybrid

About The Position

We are building a talent pool of motivated, tech-savvy individuals ready to start their journey in IT. If you have a solid foundation in technology and a passion for problem-solving, this is your chance to gain hands-on experience across a range of industries and client environments.
Join us and grow your skills while supporting real-world IT operations, with mentorship, training, and a clear path for advancement.

Requirements

• Foundational knowledge of IT concepts: operating systems (Windows, macOS, Linux), basic networking, hardware, and software
• Degree, diploma, or relevant coursework in IT, Computer Science, Information Systems, or equivalent hands-on learning
• A genuine curiosity for technology and a strong desire to learn and grow in the IT field
• Excellent communication skills, patience, and a customer-focused mindset
• Ability to work both independently and as part of a team in dynamic environments

Nice To Haves

• Previous internship, lab, volunteer, or part-time IT experience
• Exposure to help desk software or IT service management (ITSM) tools
• Entry-level certifications such as CompTIA A+, ITF, Microsoft Fundamentals, or Google IT Support
• Familiarity with Active Directory, mobile device management (MDM), or remote support tools

Responsibilities

• Provide first-level technical support to end-users, resolving hardware, software, and network issues
• Assist in the setup, configuration, and maintenance of desktops, laptops, peripherals, and software applications
• Troubleshoot basic IT problems related to Windows/macOS/Linux, Microsoft 365, email, and connectivity
• Log, track, and document support requests and resolutions in our ticketing system
• Adhere to IT security policies, procedures, and compliance standards
• Collaborate with senior IT staff to escalate complex issues and contribute to team projects
• Participate in IT operational tasks, system updates, and rollout support

Benefits

• Real-world experience with diverse, reputable clients across multiple sectors
• Hands-on training, mentorship, and professional development opportunities
• Clear pathways for career growth, from junior roles to advanced IT positions
• Flexible work arrangements: on-site, remote, and hybrid options based on projects
• Competitive pay and benefits tailored to placement type

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree