IT Support Specialist

Coastal Horizons Center•Wilmington, NC

13h

About The Position

Coastal Horizons Center, Inc., a recognized leader in substance abuse, mental health, rape crisis, prevention and criminal justice services in southeastern North Carolina, has an opportunity for an Information Technology Support Specialist to become part of our expanding organization. The IT Support Specialist is responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. This position is primarily focused on corporate applications and provides subject matter expertise related to all corporate software and application systems.

Requirements

Associates degree/Technical School degree in software/hardware support area minimum, with combined education and experience minimum, or BS degree in Computer Science, Information Systems, or software vendor certification (Microsoft, Oracle, etc.)
Should have 1-3 years of experience with computer repair, maintenance, software systems support, and information management systems.

Responsibilities

Function as second level support for the EMR software and Office365 applications.
Support all applications in the business
Manage interface projects, and miscellaneous technology projects that assist or improve the functioning of the operations of the treatment department
Assist and collaborate with report development as needed.
Escalate and track problems that require cloud vendors to resolve.
Monitor the help desk queue for all customer technical support issues.
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person or over the phone.
Respond to email messages for customers seeking help.
Ask questions to determine nature of problem.
Walk customer through problem-solving process.