IT Support and Onboarding Specialist

GRT Financial • SouthField, MI

1d • $22 • Hybrid

About The Position

G.R.T. Financial is a dynamic and growing company that assists clients with their debt settlement programs. We are seeking an IT Support Specialist who is largely responsible for providing IT support services and will report to our Chief Technology Officer. We are looking to fill a need to have a highly competent and highly motivated individual in this role.

Requirements

• PC hardware & software troubleshooting, 1-3 years
• Windows Server / AD, 1 year
• Office 365 Admin experience, 2-4 years
• TCP/IP Networking experience, 1 year

Nice To Haves

• Call center experience
• Knowledge of firewall technologies
• Secure data experience (financial/banking/medical)

Responsibilities

• Respond to, track, and document support requests through the ticketing system
• Troubleshoot hardware, software, and network related issues
• Resolves problems as required and prevents recurrence
• Ability to document processes and procedures
• Communicate with technical and non-technical personnel
• PC and user deployment
• PC repair / hardware upgrades
• AD user / computer management
• Manage user accounts, permissions, and access controls for various systems
• Software installation / support, Office 365 applications

Benefits

• $22/hr. paid weekly with monthly uncapped commissions
• Medical, Vision and Dental insurance per the company plan (First of the month following 30 days of employment)
• 4O1k/Retirement Benefit Options (See Summary Plan Description)
• Paid vacation in accordance with the Company PTO Policy.
• 100% company covered life Insurance
• 100% company covered Short/Long-Term Disability
• Flexible spending accounts
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed