IT Support Specialist

Penn State University • University Park, IL

19h • Remote

About The Position

The Information Technology Service Desk (ITSD) at Penn State IT is seeking self-disciplined, highly motivated individuals for the role of IT Support Specialist – Support Level. In this entry-level position, you will provide tier-one customer support to students, faculty, and staff at Pennsylvania State University. This role supports a high volume of inquiries through phone calls, email, and service ticketing systems. ITSD is currently hiring for the following shifts (EST): Saturday – Wednesday, 7:00 AM – 4:00 PM Friday – Tuesday, 7:00 AM – 4:00 PM

Requirements

• General Equivalency Diploma (GED)or High School Diploma or an equivalent combination of education and experience accepted.
• Demonstration of exceptional customer service skills, basic problem-solving skills, strong verbal and written communication skills, and attention to detail are essential to the success of this position.

Responsibilities

• Responding to phone calls, chat support, and email tickets to ensure each customer always receives outstanding service
• Addressing and resolving questions, completing appropriate tracking, and routing within an incident tracking tool
• Contributing to documentation and frequently asked questions (FAQs)
• Participates in projects and tasks as assigned

Benefits

• Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being.
• In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time.
• One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED