IT Support Specialist

Perry Homes•Plano, TX

About The Position

The IT Support Specialist I supports both local and field users, including those in corporate, sales and construction offices. This position requires the deployment, replacement, repair, and troubleshooting of Windows desktops and laptops and other mobile devices such as cell phones, and iPads. The IT Support Specialist I also troubleshoots printers, copiers, scanners, phones, projectors, mobile devices, large displays, conference room equipment, and other networking equipment as needed.

Requirements

High School Diploma or equivalent; Associates Degree in IT or a related field preferred.
3 years of relevant IT experience required.
Extensive knowledge of computer hardware, software, and basic networking.
Strong knowledge of computer hardware and repairs.
Ability to communicate effectively with customers, internal employees, and vendors.

Responsibilities

Provide corporate, sales and construction users with technical support on-site, at both General Office and remote locations over the phone, via email, or by utilization of remote assistance tools.
Provide technical support for internet and network related issues; troubleshoot and report outages to internet service providers while staying in communication with the Service Desk team with the objective of prompt service recovery.
Provide technical support for Windows, and other mobile operating systems such as iOS.
Set up computers for deployment by means of company approved configuration.
Perform computer repairs, correct printing and scanning issues, and address network outages with critical deadlines.
Provide technical support for in-house applications and services as well as other industry leading software programs such as Microsoft Office, Microsoft Teams, AutoCAD, Architecture, 3ds MAX, Civil 3D, Design Review, Adobe Creative Suite, BlueBeam Revu.
Participate and assist in hardware and software rollout projects.