IT Support Specialist

Easter Seals Florida Inc•Daytona Beach, FL

6h•$40,000 - $45,000•Onsite

About The Position

Easterseals Florida is looking for an organized, customer-service focused, and detail-oriented IT Support Specialist to provide onsite introductory-level technical support across our Volusia County and Flagler County locations. If you’re an energetic, inquisitive learner eager to grow your IT career, this is a great opportunity to gain hands-on experience across multiple sites. What You’ll Do As our IT Support Specialist, you’ll travel between program locations to provide first-level support and keep our teams up and running. Key responsibilities include:

Requirements

Associate’s degree (A.A.) in Information Technology or related field, or equivalent combination of education and experience
Six months to one year of related IT/helpdesk experience preferred
Basic understanding of networking technologies and ability to troubleshoot routers, switches, and related hardware
Proficiency with Microsoft Office; Office 365 experience a plus
Strong troubleshooting skills—able to resolve issues independently and collaboratively
Excellent communication skills, with the ability to explain tech to non-technical users
Strong organization, time management, and attention to detail
Ability to learn new systems quickly and maintain confidential information
Ability to lift or move up to 40 lbs.
An energetic, resourceful and professional individual who will promote a positive, respectful and team-based environment
Ability to meet our approved driver qualifications in order to drive your personal vehicle, as required, for program-related needs (minimum age of 21 and good driving history)

Responsibilities

Set up and install desktops, laptops, printers, and related hardware
Configure and install software and drivers, including maintenance and removal during employee separations
Troubleshoot basic networking issues, including switches, routers, Wi-Fi, and other equipment
Diagnose system problems, analyze information provided, and follow through until issues are resolved
Provide helpful, timely technical support—including showing users how to properly utilize equipment
Identify recurring issues by reviewing technical reports and service trends
Maintain accurate inventory of desktops, laptops, hotspots, and other assigned technology
Work with external vendors to resolve technical issues
Ensure compliance when users send confidential information, including proper encryption
Communicate clearly with non-technical users, providing daily updates as needed to minimize downtime
Plan and prioritize tasks using strong organizational and project-management skills