IT Support Specialist
About The Position
IT SUPPORT SPECIALIST , Information Systems and Technology (IS&T) , in the Escalations team identifies emerging and complex IT issues and problems, and facilitates the resolution of undocumented issues through investigation, diagnosis, and troubleshooting. The IT Support Specialist serves as a resource for multi-disciplinary projects within IS&T and routinely collaborates with cross-functional teams. As IS&T expands its support for generative AI tools and services, the team will play a key role in assisting community members with AI platforms, providing guidance on compliant use aligned with Institute policies, and supporting assessments of prospective AI solutions.
Requirements
- A bachelor’s degree and a minimum of five years of experience in IT support, information systems, or another related field
- Ability to troubleshoot Mac, Windows, and Linux operating systems
- Comfortable with the command line-interface
- Experience with learning management systems
- Experience with MS O365 and Exchange administration support
- Experience providing SaaS administration support
- Experience working with a ticketing management system
Nice To Haves
- Experience in higher education
- Experience with Service Now, Security+/Network+, and AWS and/or Google
- Working knowledge of scripting
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
