IT Support Specialist

Amentum•Boston, MA

2d•$36 - $38

About The Position

Amentum is seeking an IT Support Specialist to join our team and support our Boston, MA customer. We are looking for team members who are passionate about making a difference by working on critical efforts we manage as a premier government contractor. You enjoy providing Tier 2 and Tier 3 support while multitasking in a fast-paced environment and utilizing the ServiceNow ticketing system. One of your strong points is your eagerness to learn and how you are proactive in asking questions when you need more information. As a team player, you thrive in helping your colleagues and look forward to supporting our customers professionally. Responsibilities: Provide end-user software and hardware troubleshooting and support in-person or over the phone. Apply basic diagnostic techniques to identify problems, investigate causes, and recommend solutions. Apply a thorough knowledge of network configuration and troubleshooting techniques such as TCP/IP, WINS, DHCP and DNS within Windows- 10 operating system and MACs to resolve customer workstation issues. Apply basic troubleshooting skills to identify and resolve network printing issues and protocols issues related to network printing in Windows 10 print server environment to include multi-function printers. Handle shared folder administration. Provide AV support to conference rooms. Utilize ServiceNow ticketing system. Provide basic troubleshooting to support the set-up and configuration of Apple iPhones and iPads. Imaging workstations while safeguarding customer files and profiles; also testing laptop and desktop computers. Upgrading end user computer systems ensuring no data loss. Supporting Microsoft software packages, including MS 365, and other commonly used desktop related applications. Engaging engineers from multiple teams. Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability. Our people apply undaunted curiosity, relentless ambition and boundless imagination to challenge convention and drive progress. Our commitments are underpinned by the belief that safety, collaboration and well-being are integral to success. Headquartered in Chantilly, Virginia, we have approximately 50,000 employees in more than 70 countries across all 7 continents.

Requirements

At least 6 years of experience providing IT Hardware and Software Deployment, Troubleshooting, and Problem Resolution support to end users
ServiceNow ticketing system experience
Experience troubleshooting Microsoft 365, including Outlook and Teams
Multi-factor authentication (MFA) troubleshooting experience
Experience with hardware and memory installations, laptop/desktop imaging and backups, system updates, and software pushes
Understanding of enterprise-level IT environments
Working knowledge of computers, printers, and scanners, including how these pieces of technology interact with each other, including assembly, installation, configuration, testing, troubleshooting, and repairing hardware and peripherals
Must have a valid, REAL ID driver's license to enter federal buildings (or other acceptable documentation, such as a valid U.S. passport book or card, etc.)
Must be able to obtain and maintain facility credentials/authorization.
Note: US Citizenship is required for facility credentials/authorization at this work location.

Nice To Haves

Experience working in a high-paced, high-volume Government Client environment
Experience handling Personal Identity Verification (PIV) cards
Active Directory support experience (password resets/unlocks)
Shared Folder Administration support experience
Experience troubleshooting to support the set up and configuration of Apple iPhones and iPads
Remote access support experience
Audio/Visual (AV) support experience
MS Intune experience
Experience with documentation, tracking, security, and testing related to network operations and hardware/software integration, including review and maintenance of agency policies and procedures

Responsibilities

Provide end-user software and hardware troubleshooting and support in-person or over the phone.
Apply basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
Apply a thorough knowledge of network configuration and troubleshooting techniques such as TCP/IP, WINS, DHCP and DNS within Windows- 10 operating system and MACs to resolve customer workstation issues.
Apply basic troubleshooting skills to identify and resolve network printing issues and protocols issues related to network printing in Windows 10 print server environment to include multi-function printers.
Handle shared folder administration.
Provide AV support to conference rooms.
Utilize ServiceNow ticketing system.
Provide basic troubleshooting to support the set-up and configuration of Apple iPhones and iPads.
Imaging workstations while safeguarding customer files and profiles; also testing laptop and desktop computers.
Upgrading end user computer systems ensuring no data loss.
Supporting Microsoft software packages, including MS 365, and other commonly used desktop related applications.
Engaging engineers from multiple teams.

Benefits

Our health and welfare benefits are designed to support you and your priorities.
Offerings include:
Health, dental, and vision insurance
Paid time off and holidays
Retirement benefits (including 401(k) matching)
Educational reimbursement
Parental leave
Employee stock purchase plan
Tax-saving options
Disability and life insurance
Pet insurance
Note: Benefits may vary based on employment type, location, and applicable agreements.
Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.