IT Support Specialist (US)

TD Bank • Mount Laurel, NJ

1d

About The Position

The IT Support Specialist provides expert advice and leads in system / applications planning, performance, availability, integration, operations and/or release / deployment management. Depth & Scope: Primary subject matter expert in multiple areas and consults with clients/or project teams with respect to all aspects of operational support / solutions Works independently and/or autonomously as a senior/ lead on a diverse range of tasks / operational support of solutions and is relied upon to coach/ educate others Assignments are highly complex and multifaceted May monitor, coach/ educate a small team of IT professionals Acts as a key resource in the exchange of technical information for project teams, the business and/or outside vendors Generally reports to a Senior Manager or Executive

Requirements

• Undergraduate degree or Technical Certificate
• Graduate degree, preferred
• 7+ years relevant experience
• Primary subject matter expert in multiple areas and consults with clients/or project teams with respect to all aspects of operational support / solutions
• Works independently and/or autonomously as a senior/ lead on a diverse range of tasks / operational support of solutions and is relied upon to coach/ educate others

Nice To Haves

• 5+ years of Cloud/SaaS, Java programming, Monitoring tools/Logs monitoring (Dynatrace, Splunk, Datadog), Oracle DB, Job Scheduling (Autosys), API, Linux OS (server), Java Virtual Machine, ServiceNow, Jira, Networking, Identity Federation (PingFed, Entra ID)
• 3+ years Core & Commercial Banking (general knowledge on how accounts work, service charging, interest rates)
• 5+ years of demonstrated experience in application support, research and analysis, administration, performance availability monitoring and management for own area.
• 3+ Years of Salesforce application experience related to Commercial Banking
• 5 + Years of Vendor Management experience

Responsibilities

• expert advice and leads in system / applications planning
• performance
• availability
• integration
• operations and/or release / deployment management
• consults with clients/or project teams with respect to all aspects of operational support / solutions
• Works independently and/or autonomously as a senior/ lead on a diverse range of tasks / operational support of solutions and is relied upon to coach/ educate others
• Acts as a key resource in the exchange of technical information for project teams, the business and/or outside vendors

Benefits

• health and well-being benefits
• savings and retirement programs
• paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
• banking benefits and discounts
• career development
• reward and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees