IT Support Specialist
About The Position
Minco is a global provider of thermal solutions, temperature sensing and control, and flex circuit solutions for medical, aerospace, defense, oil and gas, power generation, and other high-reliability applications. Our experienced team couples advanced product technologies, expert design and engineering services, and a deep understanding of our customers’ applications to provide comprehensive solutions that meet exacting requirements for quality, reliability, and performance. Minco has an outstanding opportunity for you to join our IT team as a full-time IT Support Specialist. The IT Support Specialist I provides front-line, on-site technical support to end users across the organization. This role is responsible for supporting Windows operating systems, Microsoft applications, printers, and general day-to-day IT support needs. This position is customer-facing and requires strong communication skills, technical aptitude, and a service-oriented mindset.
Requirements
- Working knowledge of Windows operating systems
- Familiarity with Microsoft Office / Microsoft 365 applications
- Basic understanding of printers, peripherals, and workstation hardware
- Basic understanding of networking protocols and configurations
- Strong troubleshooting, communication, and customer service skills
- Ability to work independently as well as collaboratively within a team environment
- Associate degree in information technology or equivalent work experience
- 1–3 years of experience in an IT support, help desk, or desktop support role
Nice To Haves
- Experience supporting Microsoft 365 environments
- Experience in imaging and upgrading devices with Microsoft Operating Systems
- Familiarity with ticketing systems and IT asset management tools
- Exposure to Active Directory user and computer management
- CompTIA A+ or similar entry-level IT certification
Responsibilities
- Provide on-site and remote technical support for end-user hardware, software, and peripheral issues
- Troubleshoot and support Windows operating systems
- Support Microsoft applications and services, including Microsoft 365 (Outlook, Teams, Word, Excel, etc.)
- Install, configure, and maintain desktops, laptops, monitors, docking stations, and printers
- Diagnose and resolve common workstations, printing, and connectivity issues
- Respond to and document help desk tickets
- Perform user account support tasks such as password resets and basic Active Directory requests
- Assist with the Windows 10 to Windows 11 upgrade project, including device readiness, upgrades, and post-upgrade support
- Escalate complex or unresolved issues to senior IT staff as appropriate
- Follow established IT policies, procedures, and security best practices
- Maintain a high level of professionalism and customer service when supporting end users
- Other duties as assigned
Benefits
- tuition reimbursement
- health and dental insurance
- life insurance
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
