IT Support Specialist

All In Credit Union•Crestview, FL

2d•Onsite

About The Position

Are you an IT professional that is interested in providing end user support along with software, hardware, and network assistance? As an IT Support Specialist, you will rely on your own experience and expertise as well as established procedures and instructions to identify, research, and resolve technical problems presented through the HelpDesk tickets.

Requirements

One to three years of similar or related experience

Responsibilities

Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, and the network.
Perform PC setups as outlined in the PC Hardening Checklist
Collaborate with other staff to recreate problems in the test environment
Verify with the requester that the issue has been resolved and update the ticketing system
Communicate plan, progress, and issues in a timely manner
Actively contribute to ongoing process improvement
Performs other duties or special projects as assigned
Ability to complete multiple simultaneous projects in a timely manner
Communications with all areas of the credit union regarding system status, planned upgrades, maintenance windows, and other communications as deemed necessary.
Performs testing and upgrades as new versions are available and communicates changes with management and organizational staff.
Coordinates with other departmental staff to ensure that Local Area Network and Wide Area operations minimally impact, or are minimally impacted by, member facing operations.
Assists with training by working with trainers to educate and inform credit union staff prior to updates being performed.
Maintains a professional and businesslike appearance at all times, and interacts with all staff and membership in a professional and businesslike manner.