IT Support Specialist

HOLLAND PUMP • West Palm Beach, FL

1d

About The Position

Provide first-line technical assistance to users through calls, emails, and help desk tickets.  Diagnose and resolve basic hardware, software, and network issues. User account management: Assist users with account access, including resetting passwords. Document and track all support requests and solutions in a ticketing system. Escalate complex issues to higher-level technicians or specialized teams.

Requirements

• Must be proficient in office 365
• Must have advanced knowledge of Microsoft excel.
• Must have working knowledge of Microsoft Azure

Responsibilities

• Evaluate potential equipment, components, and software for new solutions in information systems.
• Participate in and provide information for the strategic planning process at the unit level.
• Develop and maintain custom programs and scripts to aid in systems management Manage the development of plans, schedules, and requirements for the deployment and lifecycle of systems.
• Conduct regular reviews of security levels delivered against policy goals.
• Interface with company organizations to resolve service-related issues.
• Integrate complex or sensitive elements of new or existing applications.
• Maintain familiarity with installed software standards and procedures and provide technical guidance to other staff.
• Direct, and train company staff
• Assist in the planning of work unit information technology architecture.
• Plan for implementation of, and ensure compliance with, company security and configuration policies.
• Provide escalation and backup support.

Benefits

• Medical/Dental Insurance
• 401(k) with Match
• Paid PTO/Holidays
• Life Insurance
• Short-Term/ Long-Term Disability Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed