IT SUPPORT SPECIALIST

TRELLIS MANAGEMENT CO•Minneapolis, MN

just now

About The Position

The IT Support Specialist (L1 Helpdesk) serves as the first point of contact for technical support across the organization. This role provides frontline troubleshooting, user assistance, and basic systems support to ensure employees have reliable access to the tools and technology they need to perform their work effectively.

Requirements

1–3 years of IT support or helpdesk experience preferred.
Working knowledge of Windows operating systems and Microsoft 365 (Outlook, Teams).
Strong problem-solving and troubleshooting skills.
Excellent customer service and communication skills
Ability to prioritize tasks and manage multiple support requests.

Nice To Haves

Familiarity with device management tools such as Microsoft Intune is preferred.

Responsibilities

Serve as first-line helpdesk support (Level 1) for staff technical issues.
Respond to and triage support tickets in a timely, professional manner.
Provide troubleshooting assistance for: o Password resets and account access issues o Printer connectivity problems o Microsoft Teams and Outlook support o Basic workstation and application issues
Escalate complex issues to higher-level IT support when necessary.
Prepare and configure workstations for new hires and replacements.
Install and set up monitors, docking stations, keyboards, mice, and related peripherals.
Ensure proper hardware connections and functionality prior to deployment.
Run system updates and install approved applications.
Push basic fixes and configurations through Microsoft Intune.
Perform routine maintenance and troubleshooting on assigned devices.
Track, manage, and maintain accurate IT inventory records (hardware, peripherals, licenses).
Document troubleshooting steps, solutions, and recurring issues in the ticketing system.
Maintain clear and organized records to support continuous improvement.
Perform other reasonable business-related duties as assigned.