IT Support Specialist - FuzeRx
About The Position
The IT Support Specialist (Tier 1) plays a critical role in supporting Fuze Health’s pharmacy operations and corporate users. This position provides a blend of remote troubleshooting and regular onsite support for pharmacy locations in the region. You’ll assist pharmacists, pharmacy technicians, and corporate employees with day-to-day technology issues, while also supporting hardware deployments, IT projects, and emergency response activities. This is a high-impact, customer-facing role in a fast-paced operational environment where reliability, communication, and follow-through are key.
Requirements
- 3+ years of IT Helpdesk or Desktop Support experience.
- Strong customer service, communication, and problem-solving skills.
- Experience supporting distributed operational environments (retail, healthcare, pharmacy, etc.).
- Proficiency in: Google Workspace Okta (SSO, MFA) Slack macOS / Windows Printers and peripheral hardware
- Ability to travel regularly between nearby pharmacy sites.
Nice To Haves
- Experience with Kandji, Jamf, or Intune.
- Familiarity with Meraki networking and basic LAN/WiFi troubleshooting.
- Jira Service Management experience.
- Experience in healthcare, pharmacy, or high-volume operational settings.
Responsibilities
- Pharmacy Support (Primary Focus)
- Provide remote Tier 1 troubleshooting for: Printer failures (label, thermal, back-tag, shipping) Desktop work stations Scanners, webcams, and pharmacy peripherals Other various in pharmacy technology
- Perform onsite pharmacy visits regularly for: Hardware replacements Printer setup and swaps New fill/pack station installations IT project support (network refreshes, sensor installs, workstation upgrades) Emergencies impacting pharmacy operations or throughput
- Coordinate with Network, Systems, and Facilities teams during onsite work.
- Corporate Support
- Provide Tier 1 support for: Google Workspace (Gmail, Drive, Meet, Groups) Okta SSO, MFA, and FastPass Slack Telephony Systems macOS and Windows laptop issues
- Assist with new hire onboarding tasks (device setup, account creation).
- Support offboarding processes and device collection.
- General Responsibilities
- Work tickets within the Jira Service Management queue.
- Maintain exceptional communication and customer service.
- Document troubleshooting steps and create simple user guides when needed.
- Participate in occasional after-hours maintenance or emergency support.
- Collaborate closely with pharmacy leadership and IT peers across Fuze Health.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
