IT Support Specialist – Part-Time (Temporary with Potential for Extension or Permanent Placement)

ITASCA- Minneapolis • Minneapolis, MN

21h • $24 - $26 • Hybrid

About The Position

ITASCA, a renowned international engineering company, is seeking a Part-Time IT Support Specialist to join our team in Minneapolis, MN. In this role, you will provide hands-on end user support, assist with onboarding and offboarding, maintain workstations and systems, and help ensure our technology environment runs smoothly and securely. We are looking for a proactive, service-oriented IT professional with strong desktop support experience and a collaborative mindset.

Requirements

• Minimum of 3 years of IT-related experience, specifically in desktop or end‑user support roles.
• Personal computer workstation support, specifically Windows environments
• Active Directory and/or Azure user administration
• Basic understanding of TCP/IP networking
• Demonstrated ability to communicate clearly and effectively
• Minimum of an associate’s degree in computer science, Networking, Cloud Technologies, or a related field
• Advanced knowledge of Windows operating systems, including familiarity with PowerShell.
• Proficiency in computer management, troubleshooting, and desktop support
• Knowledge of Microsoft 365 and SharePoint
• Strong problem‑solving abilities and the capacity to work independently.
• Excellent communication and interpersonal skills
• Strong customer service mindset and professionalism
• Ability to safely use hand tools, both manual and powered
• Ability to lift up to 50 lbs., as needed
• Successful completion of: Criminal background check Verification of employment history, education, and licenses Talent and skills assessment
• Must be legally authorized to work in the U.S. without present or future sponsorship (e.g., H-1B, L-1, TN). Candidates on or for CPT/OPT are ineligible.

Responsibilities

• Serve as the first point of contact for calls, walk‑up incidents, and service requests.
• Provide technical support to end users via phone, Microsoft Teams, and email.
• Facilitate smooth onboarding and offboarding processes for employees.
• Set up workstations, laptops, and other IT equipment.
• Manage user accounts, permissions, and access controls across various systems and platforms.
• Install, update, and maintain software applications and operating systems.
• Provide support for Microsoft 365 applications and services, including SharePoint.
• Perform routine maintenance on hardware, including updates and patches.
• Collaborate with other IT team members to address infrastructure and operational needs.
• Manage the inventory of IT assets.
• Assist with HPC system builds, deployment, and support.
• Provide server system support for both Windows and Linux environments.
• Assist with network hardware installations, upgrades, and configuration tasks.

Benefits

• 100% employer-paid parking or bus pass
• Accrual of Earned Sick and Safe Time (ESST) of one hour for every 30 hours worked, in accordance with the City of Minneapolis Sick and Safe Time Ordinance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree