Temporary | IT Support Assistant
About The Position
Join the University of Notre Dame Service Desk team in providing an unmatched customer experience to the areas we support for a variety of technical needs. Becoming a IT Support Assistant within the Office of Information Technology means working as part of a large team of other assistants to configure and deploy computers, monitor security compliance on computers, respond to technical issues in a timely manner, and other exciting responsibilities. We need creative problem solvers who can communicate with non-technical users and who are able to learn quickly and embrace change. You are Curious - always wanting to learn new things, can understand complex processes, and never afraid to ask questions Mission oriented - Motivated to be responsive to end-users with technical needs and questions, proactively seek tasks to accomplish, and able to communicate with users at all levels within the University Inspired - Driven to professionally develop, learn, and grow A typical day could include some or all of Scheduling and meeting with end-users who have technical needs Configuring computers with software, printers, and other specifications for users Supporting our faculty within the classroom environment for their technical challenges Helping to maintain an up-to-date inventory of computer systems Documenting the intake and return of computers Extending fundamental troubleshooting and assistance for technical questions as appropriate Escalating challenges to higher tiers of support when necessary Skillfully updating ServiceNow records Participating in self-led professional development
Requirements
- Ability to work and learn independently
- Collaborate and problem-solve independently and with a team
- Good communication skills, written and verbal
- Customer service experience and a mindset to provide outstanding service
Nice To Haves
- Familiarity with Windows 11
- Familiarity with macOS and iOS
- Outstanding customer service skills
- Experience with office tools, including spreadsheets
- Good organizational and personal productivity practices
Responsibilities
- Scheduling and meeting with end-users who have technical needs
- Configuring computers with software, printers, and other specifications for users
- Supporting our faculty within the classroom environment for their technical challenges
- Helping to maintain an up-to-date inventory of computer systems
- Documenting the intake and return of computers
- Extending fundamental troubleshooting and assistance for technical questions as appropriate
- Escalating challenges to higher tiers of support when necessary
- Skillfully updating ServiceNow records
- Participating in self-led professional development
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
