IT Support Specialist

Freudenberg Group • Atmore, AL

1d

About The Position

Working at Freudenberg: We will wow your world! Responsibilities: Customer-Centric Support: Be the go-to person for handling IT-related incidents and service requests, ensuring prompt resolution and exceptional service delivery to our internal customers Technical Troubleshooting: Swiftly resolve technical issues to minimize downtime and maintain uninterrupted access to essential IT services IT Tools Mastery: Learn and utilize IT service management tools effectively for efficient incident tracking and knowledge sharing End-User Empowerment: Train end-users on IT service usage, reducing dependency on support and enhancing user experience Continuous Improvement: Proactively identify and report recurring issues to drive timely resolution and improve service delivery Project Participation & Collaboration: Engage in a variety of local and global projects, while collaborating with team members across more than 15 countries Citizen Development Opportunity: Foster growth and innovation through participation in citizen development initiatives, utilizing low-code/no-code tools to improve processes Qualifications: Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience). Strong knowledge of Windows and macOS operating systems, including installation, configuration, and troubleshooting. Experience supporting Microsoft 365, Outlook, Teams, and common productivity applications. Understanding of basic networking concepts (DNS, DHCP, TCP/IP, VPN). Ability to configure and troubleshoot end-user devices: laptops, desktops, mobile devices, printers, and peripherals. Familiarity with ticketing systems (e.g., ServiceNow, Jira Service Desk, Zendesk). Experience with Active Directory and user account administration. Knowledge of remote support tools and remote desktop technologies. Communication & Collaboration: Communicates clearly and concisely, while engaging proactively with colleagues at all levels of the organization. Value for Customers: Anticipates, understands and meets internal/external customers’ needs and expectations. Develops solutions based on a customer centric approach. Innovation: Drives and supports innovative ideas, while taking informed risks to seek and develop new or improved solutions. Drive & Execution: Proactively identifies what needs to be done and takes action. Explores new ways and pursues new opportunities. The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law. Freudenberg-NOK General Partnership Welcome to Freudenberg Without Freudenberg, indoor air would not be as clean, cars would not drive and wounds would not heal as quickly. And these are just three examples from thousands of our applications. Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 51,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

Requirements

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Strong knowledge of Windows and macOS operating systems, including installation, configuration, and troubleshooting.
• Experience supporting Microsoft 365, Outlook, Teams, and common productivity applications.
• Understanding of basic networking concepts (DNS, DHCP, TCP/IP, VPN).
• Ability to configure and troubleshoot end-user devices: laptops, desktops, mobile devices, printers, and peripherals.
• Familiarity with ticketing systems (e.g., ServiceNow, Jira Service Desk, Zendesk).
• Experience with Active Directory and user account administration.
• Knowledge of remote support tools and remote desktop technologies.
• Communication & Collaboration: Communicates clearly and concisely, while engaging proactively with colleagues at all levels of the organization.
• Value for Customers: Anticipates, understands and meets internal/external customers’ needs and expectations. Develops solutions based on a customer centric approach.
• Innovation: Drives and supports innovative ideas, while taking informed risks to seek and develop new or improved solutions.
• Drive & Execution: Proactively identifies what needs to be done and takes action. Explores new ways and pursues new opportunities.

Responsibilities

• Customer-Centric Support: Be the go-to person for handling IT-related incidents and service requests, ensuring prompt resolution and exceptional service delivery to our internal customers
• Technical Troubleshooting: Swiftly resolve technical issues to minimize downtime and maintain uninterrupted access to essential IT services
• IT Tools Mastery: Learn and utilize IT service management tools effectively for efficient incident tracking and knowledge sharing
• End-User Empowerment: Train end-users on IT service usage, reducing dependency on support and enhancing user experience
• Continuous Improvement: Proactively identify and report recurring issues to drive timely resolution and improve service delivery
• Project Participation & Collaboration: Engage in a variety of local and global projects, while collaborating with team members across more than 15 countries
• Citizen Development Opportunity: Foster growth and innovation through participation in citizen development initiatives, utilizing low-code/no-code tools to improve processes

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree