IT Support Specialist

HDR•Billings, MT

64d

About The Position

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? Watch Our Story:' https://www.hdrinc.com/our-story' Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world. In the role of IT Support Specialist, we'll count on you to: Apply technology to address business needs and constraints Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service Participate in enterprise-wide IT projects and initiatives Diagnose system hardware, software, and operator problems Provide advanced troubleshooting on complicated IT issues Provide support for software applications Provide desk side training upon request for enterprise applications Request hardware and software through the requisition system as directed by their supervisor Provide hardware support, printer and printing support Assist the IT Support team with the inventory management of desktops, laptops, printers, and other personal hardware assets Assist the IT Support team with software inventory where required Provide local office coordination and communication of technical support topics/issues of interest Understand client business needs and effectively match client business needs to technology solutions to implement desired solutions Work with Systems Administrators in performing IT infrastructure processes and procedures assigned to the team. Perform other duties as needed

Requirements

Associate's degree in Computer Science/MIS-related area or equivalent work experience
A minimum of 1 year of experience in technical support of PC, networks and servers
Excellent working knowledge of personal computer and peripherals
Experience in systems operations and maintenance
Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Server.
Working knowledge of Microsoft Office applications
Excellent client service, interpersonal and communication skills
Self-starter able to handle multiple tasks and deadlines with minimal supervision

Nice To Haves

Knowledge of MicroStation, AutoCAD, ProjectWise and/or GIS
This position may include travel

Responsibilities

Apply technology to address business needs and constraints
Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources
Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service
Participate in enterprise-wide IT projects and initiatives
Diagnose system hardware, software, and operator problems
Provide advanced troubleshooting on complicated IT issues
Provide support for software applications
Provide desk side training upon request for enterprise applications
Request hardware and software through the requisition system as directed by their supervisor
Provide hardware support, printer and printing support
Assist the IT Support team with the inventory management of desktops, laptops, printers, and other personal hardware assets
Assist the IT Support team with software inventory where required
Provide local office coordination and communication of technical support topics/issues of interest
Understand client business needs and effectively match client business needs to technology solutions to implement desired solutions
Work with Systems Administrators in performing IT infrastructure processes and procedures assigned to the team.
Perform other duties as needed