IT Support Specialist
About The Position
Serve as the first point of contact for IT support requests via phone, email, or ticketing system. Troubleshoot and resolve issues related to Windows systems, hardware, software, and networks. Provide support for desktops, laptops, printers, barcode scanners, and warehouse technology. Install, configure, and update software applications and operating systems. Manage user accounts, password resets, and system access. Maintain accurate documentation of IT support requests and solutions. Assist in IT onboarding for new hires by setting up accounts and workstations. Occasionally work on-site in warehouse environments to troubleshoot IT issues. Travel as needed to support remote locations or special IT projects.
Requirements
- Bachelor’s degree in IT, Computer Science, or related field, or equivalent experience.
- Proven experience in an IT support role.
- Strong knowledge of Windows operating systems and enterprise applications.
- Familiarity with networking concepts, Active Directory, and remote desktop support.
- Excellent troubleshooting, problem-solving, and communication skills.
- Ability to work independently and manage multiple priorities.
- Must be able to lift and transport IT equipment.
- Willingness to travel occasionally for site support.
Nice To Haves
- CompTIA A+, ITIL, or Microsoft certifications are a plus.
Responsibilities
- Serve as the first point of contact for IT support requests via phone, email, or ticketing system.
- Troubleshoot and resolve issues related to Windows systems, hardware, software, and networks.
- Provide support for desktops, laptops, printers, barcode scanners, and warehouse technology.
- Install, configure, and update software applications and operating systems.
- Manage user accounts, password resets, and system access.
- Maintain accurate documentation of IT support requests and solutions.
- Assist in IT onboarding for new hires by setting up accounts and workstations.
- Occasionally work on-site in warehouse environments to troubleshoot IT issues.
- Travel as needed to support remote locations or special IT projects.
Benefits
- 2 WEEKS PTO in FIRST YEAR!
- FREE Employee Healthcare Premium
- 401k with Company Match
- Education Assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
