IT Support Specialist

Voyager Technologies, Inc. • Long Beach, CA

5h • $80,000 - $120,000

About The Position

Voyager is looking for an IT Support Specialist to provide world-class support to our team. This person will ensure that executives have state-of-the-art, always-on, always working IT solutions. To be successful, this person must be self-directed, motivated, organized, and results driven. This person must have excellent listening skills and is required to have excellent oral and written communication skills. As a motivated technologist, this person must understand current technologies and must be continuously exploring and experimenting with new technologies.

Requirements

• High school diploma or equivalent
• 3+ years of experience in enterprise IT support
• 1 + years of experience in executive IT support
• Experience with Windows, OS X, iOS, and Android operating systems
• Willing to work overtime and weekends when needed
• Ability to lift 30 lbs. unassisted
• To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

Nice To Haves

• Bachelor's degree in computer science or engineering or equivalent experience.
• Experience with Microsoft Active Directory, Microsoft Exchange Server, Microsoft Outlook, ActiveSync, Microsoft SharePoint Server, and Teams.
• Experience with Slack, Teams, Zoom, and other video conferencing technologies.
• Strong general computer technology skills.
• Demonstrated knowledge in both wired and wireless network technologies.
• Due to the high visibility of this position, excellent written, verbal, and phone communications skills.
• Knowledge of emerging technologies (latest and greatest hardware/software)
• Experience working with and supporting an executive client group.
• Ability to prioritize support issues above all else.
• Ability to make independent judgment calls to resolve urgent and critical matters.
• Ability to provide lightning-speed response to all executive support requests.
• Can-do attitude, defaulting to "yes, we will figure out a way."
• Desire to not rest until problems are solved.
• Ability to proactively test for possible failure scenarios and consider edge cases.

Responsibilities

• Provide high-level customer support with a focus on ownership and follow-through with every interaction
• Work closely with the corporate Information Technology, Applications, and Information Security teams to ensure enterprise solutions will enable the Voyager team to execute business tasks.
• Design, document, deploy, and support a wide range of technologies used by the Voyager team.
• Manage schedules and provide after-hours and weekend support when necessary

Benefits

• Voyager offers a comprehensive, total compensation package, which includes competitive salary, a discretionary annual bonus plan, paid time off (PTO), a comprehensive health benefit package, retirement savings, wellness program, and various other benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED