IT Support Specialist (Field-Based) – Fox Valley, WI
About The Position
Join One of the Best Dealerships to Work For – 31x Award Winner Kunes Auto & RV Group is a fast-growing, award-winning automotive and RV dealership group with 40+ locations across Wisconsin, Illinois, and Iowa. We’re hiring an IT Support Specialist to support our Fox Valley-area dealerships (Green Bay, Appleton, Neenah). This is a field-based IT role with a company vehicle, no overnight travel, and the ability to be home every night. If you’re hands-on, self-directed, and enjoy solving real-world IT problems across multiple locations—this is a strong next step in your career.
Requirements
- 3+ years of IT Support / Help Desk / Desktop Support experience
- Strong troubleshooting across hardware, networking, and software systems
- Ability to work independently and manage a regional territory
- Excellent communication and customer service skills
- Associate degree in IT or equivalent hands-on experience
- Valid driver’s license and comfort traveling locally
Nice To Haves
- Experience supporting multiple locations or field-based environments preferred
Responsibilities
- Provide onsite and remote IT support across multiple dealership locations (35–75 mile radius)
- Troubleshoot hardware, software, network, and connectivity issues (wired & wireless)
- Manage and resolve Help Desk tickets with speed and professionalism
- Install, configure, and maintain workstations, printers, and IT infrastructure
- Support network devices, firewalls, antivirus, and security systems
- Perform system upgrades, patching, and software deployments
- Maintain IT inventory and assist with new hire setups and equipment rollouts
- Partner with internal IT team and leadership on escalations and projects
- Occasional project travel (limited, a few times per year)
Benefits
- Competitive pay based on experience
- Company vehicle or mileage reimbursement
- 401(k) with company match
- Health, dental, and vision insurance
- Paid time off + holidays
- Employee Assistance Program (EAP)
- Vehicle and service discounts
- Daily Pay option (access earnings early)
- Clear path for career growth and internal promotion
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
1-10 employees
