IT Support Specialist
About The Position
IT Support Specialist Life Line Screening is looking for a IT Support Specialist to join our fast-paced environment in a nationwide, growing organization. This individual will be responsible to provide technical assistance to end-users, troubleshoot and resolve hardware and software issues, and ensure the smooth operation of the IT infrastructure. What you'll do : Provide timely and effective support to end-users, addressing hardware and software issues. Assist with the setup, installation, and configuration of computer systems, peripherals, and software applications. Diagnose and resolve technical issues related to hardware, software, and network connectivity. Collaborate with other IT team members to escalate and resolve complex problems. Document troubleshooting steps and resolutions for future reference. Manage inventory of hardware and software assets. Coordinate with vendors for hardware and software procurement. Install, upgrade, and configure software applications. Maintain accurate documentation of IT processes, procedures, and configurations. Create user guides and manuals to facilitate end-user understanding. Provide training and guidance to end-users on the use of IT systems and applications. Conduct workshops or training sessions to enhance the overall digital literacy of the organization. Collaborate with other IT team members and departments to implement technology solutions. Communicate effectively with non-technical users to understand and address their needs.
Requirements
- Associate’s Degree in Information Technology or a related field (or equivalent work experience).
- 1-year experience in technical support (preferred)
- Ability to work independently and collaboratively in a team.
- Strong awareness and understanding to maintain customer confidentiality.
- Effective interpersonal, verbal, and written communication skills
- Efficient problem-solving skills
Nice To Haves
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
Responsibilities
- Provide timely and effective support to end-users, addressing hardware and software issues.
- Assist with the setup, installation, and configuration of computer systems, peripherals, and software applications.
- Diagnose and resolve technical issues related to hardware, software, and network connectivity.
- Collaborate with other IT team members to escalate and resolve complex problems.
- Document troubleshooting steps and resolutions for future reference.
- Manage inventory of hardware and software assets.
- Coordinate with vendors for hardware and software procurement.
- Install, upgrade, and configure software applications.
- Maintain accurate documentation of IT processes, procedures, and configurations.
- Create user guides and manuals to facilitate end-user understanding.
- Provide training and guidance to end-users on the use of IT systems and applications.
- Conduct workshops or training sessions to enhance the overall digital literacy of the organization.
- Collaborate with other IT team members and departments to implement technology solutions.
- Communicate effectively with non-technical users to understand and address their needs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
