IT Support Specialist

TradePending LLC•Atlanta, GA

About The Position

We are seeking a skilled and customer-focused IT Support Specialist with 3–5 years of experience supporting Microsoft workplace technologies. This role is responsible for providing Tier 2 support across Microsoft Outlook, OneDrive, SharePoint, Intune, Entra ID, and enterprise password management solutions, while managing employee onboarding and offboarding processes. The ideal candidate is technically strong, process-oriented, and excels at delivering a high-quality end-user experience.

Requirements

3–5 years of experience in IT support or help desk roles (Tier 2 preferred).
Strong hands-on experience with: Microsoft Outlook, OneDrive & SharePoint, Microsoft Intune, Microsoft Entra ID (Azure AD), Password management and MFA solutions
Experience supporting employee onboarding and offboarding processes.
Solid understanding of identity, access management, and endpoint security fundamentals.
Strong troubleshooting, documentation, and customer service skills.

Nice To Haves

Microsoft certifications (e.g., MS-900, MD-102, AZ-104).
Experience with ticketing systems (ServiceNow, Jira, Zendesk, etc.).
Familiarity with basic PowerShell scripting for automation.
Experience in hybrid or cloud-first IT environments.
Exposure to compliance frameworks (SOC 2, ISO 27001) is a plus.

Responsibilities

Provide Tier 2 technical support for Microsoft Outlook, OneDrive, SharePoint, and Microsoft 365 applications.
Diagnose and resolve issues related to email configuration, calendar access, file synchronization, permissions, and collaboration tools.
Supprt Windows and macOS endpoints, including application issues, updates, and performance troubleshooting.
Document incidents, resolutions, and knowledge base articles to improve support efficiency.
Administer Microsoft Entra ID (Azure AD) for user accounts, group membership, roles, and access controls.
Manage Microsoft Intune for device enrollment, compliance policies, application deployment, and endpoint security.
Support password management tools, including password resets, MFA troubleshooting, and access recovery.
Assist with security best practices, including conditional access and least-privilege access.
Assist with other office device setups related to Ethernet, LAN, Wifi points, routers/modems, passwords, monitors, docking stations, video conferencing with Microsoft Teams, Zoom
Manage WiFi and Ethernet access points
Manage Employee access to office via technology & tools
Other Tier-2 technology services
Execute end-to-end onboarding for new hires: Account provisioning (Microsoft 365, Entra ID, applications), Device setup and access validation, Day-one readiness support
Manage offboarding processes: Deprovisioning accounts and devices, Access revocation and data handoff, Compliance with security and audit requirements
Partner with HR, Security, and IT teams to streamline onboarding/offboarding workflows.
Identify recurring issues and recommend process, tooling, or automation improvements.
Assist with IT audits, asset management, and license tracking.
Participate in system upgrades, rollouts, and pilot programs.