IT Support Specialist
About The Position
The IT Support Specialist will play a crucial role in ensuring the smooth operation of our IT infrastructure and providing daily technical support to our employees. This position supports the Sr. IT Manager and requires a hands-on approach to managing hardware, software. The IT Support Specialist will be based in our Seattle Washington office and will work closely with all departments to provide timely and effective IT support. This position requires travel to our Bellingham and Spokane offices (10-15%). About the Role In this position, you’ll work with a highly collaborative team to: Technical Support and Troubleshooting Provide first-line technical support to end-users for hardware, software, and diagnosing network issues. Diagnose and resolve technical issues related to desktops, laptops, printers, and other peripherals. Assist in the installation, configuration, and maintenance of IT equipment and software applications. User Assistance and Training Respond to and address help desk requests in a timely manner, documenting issues and resolutions in the ticketing system. Provide user training on IT systems, software applications, and best practices. Develop and update user manuals and technical documentation. Own IT-related needs for new employees, including setting up workstations, leading an ‘Intro to IT’ meeting, and coordinating the shipment of equipment for remote employees. Coordinate the return shipping of equipment for terminated employees. Troubleshoot Polycom conferencing equipment for all offices. System and Network Maintenance Assist in the monitoring of computer systems and networks to ensure optimal performance. Assist in the troubleshooting of network infrastructure, including routers, switches, and firewalls. Collaboration and Communication Work closely with the Sr. IT Manager on various projects and initiatives. Collaborate with other departments to understand and address their IT needs. Communicate effectively with team members and end-users. Provide a quick turnaround for all help desk requests. Security and Compliance Assist in implementing IT security policies and procedures. Reporting any vulnerabilities or breaches. Report any breach in compliance.
Requirements
- 1+ years of experience
- Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- Proficiency in Windows operating systems, Microsoft Office Suite, and common IT applications.
- Strong understanding of computer hardware, software, and network systems.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong technical knowledge and the ability to troubleshoot and resolve IT issues efficiently.
- Ability to provide excellent customer service and support to end-users.
- Effective communication skills to explain technical concepts to non-technical users.
- Ability to manage multiple tasks and prioritize effectively.
- Ability to work collaboratively with IT team members and other departments.
- Ability and willingness to travel to site visits and local branch offices for occasional meetings.
- Flexible work schedule.
Nice To Haves
- A+ certification preferred
Responsibilities
- Provide first-line technical support to end-users for hardware, software, and diagnosing network issues.
- Diagnose and resolve technical issues related to desktops, laptops, printers, and other peripherals.
- Assist in the installation, configuration, and maintenance of IT equipment and software applications.
- Respond to and address help desk requests in a timely manner, documenting issues and resolutions in the ticketing system.
- Provide user training on IT systems, software applications, and best practices.
- Develop and update user manuals and technical documentation.
- Own IT-related needs for new employees, including setting up workstations, leading an ‘Intro to IT’ meeting, and coordinating the shipment of equipment for remote employees.
- Coordinate the return shipping of equipment for terminated employees.
- Troubleshoot Polycom conferencing equipment for all offices.
- Assist in the monitoring of computer systems and networks to ensure optimal performance.
- Assist in the troubleshooting of network infrastructure, including routers, switches, and firewalls.
- Work closely with the Sr. IT Manager on various projects and initiatives.
- Collaborate with other departments to understand and address their IT needs.
- Communicate effectively with team members and end-users.
- Provide a quick turnaround for all help desk requests.
- Assist in implementing IT security policies and procedures.
- Reporting any vulnerabilities or breaches.
- Report any breach in compliance.
Benefits
- Competitive pay, medical and dental insurance, a 401K plan with matching, PTO/holiday pay, health and fitness stipend, commute support, and profit sharing.
- A collaborative and fun environment with idea-sharing, learning, and curiosity.
- Training and mentoring.
- Opportunities for growth within the company.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
51-100 employees
