IT Support Specialist
About The Position
The IT Specialist will provide first-line technical support to end-users, laboratories, and branch locations throughout the North Central Division. Job Responsibilities: This role requires strong team and customer communication skills, troubleshooting skills, the ability to resolve hardware, software, and networking issues. Provide first-level technical support for Windows desktops/laptops, local and network printing, networks (LAN, WAN, WLAN), and specialty/proprietary lab systems. Support daily operations of the North Central Divisional IT infrastructure across 10,000+ devices. Troubleshoot and resolve technical issues completely and accurately; provide training to end-users as needed. Process hardware/software requests including ordering, setup, installation, and testing. Collaborate and Route advanced/second-level system issues to the appropriate internal teams. Support networking and infrastructure as smart hands within divisional boundaries. Assist with specialty laboratory system support and configuration.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related field; or equivalent work experience.
- 2+ years of experience providing desktop, network, or IT support in a corporate or laboratory environment.
- Strong knowledge of Windows OS, Microsoft Office Suite, and networking (LAN/WAN/WLAN).
- Experience with networking, hardware/software installation, setup, and troubleshooting.
- Excellent communication skills and customer service orientation.
- Ability to work within a team environment and independently while prioritizing multiple tasks in a high-demand environment.
Nice To Haves
- Experience supporting laboratory or healthcare IT systems preferred but not required.
- Familiarity with specialty or proprietary lab applications preferred but not required.
- Previous experience in a large-scale, multi-location IT support environment is highly preferred.
Responsibilities
- Provide first-level technical support for Windows desktops/laptops, local and network printing, networks (LAN, WAN, WLAN), and specialty/proprietary lab systems.
- Support daily operations of the North Central Divisional IT infrastructure across 10,000+ devices.
- Troubleshoot and resolve technical issues completely and accurately; provide training to end-users as needed.
- Process hardware/software requests including ordering, setup, installation, and testing.
- Collaborate and Route advanced/second-level system issues to the appropriate internal teams.
- Support networking and infrastructure as smart hands within divisional boundaries.
- Assist with specialty laboratory system support and configuration.
Benefits
- Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
- Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.
- Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
