IT Support Specialist

Alternatives Federal Credit Union•City of Ithaca, NY

7d•Onsite

About The Position

Alternatives FCU is seeking a IT Support Specialist to join our IT Department. Alternatives is a Community Development Financial Institution (CDFI) credit union serving Tompkins and surrounding counties, and is proud to find solutions for those left behind by the mainstream financial institutions. CDFIs share a common goal of expanding economic opportunity in low-income communities by providing access to fair financial products and services for local residents and businesses. At Alternatives FCU, our mission is to help build and protect wealth for people with diverse identities who have been historically marginalized by the financial industry; especially those with low wealth or who identify as Black, Indigenous, or People of Color (BIPOC). This mission is rooted in a deep commitment to equity and justice. The IT Support Specialist will be the first point of contact for members and staff experiencing IT issues. They will be responsible for providing technical assistance and support to end-users for computer systems, software, and hardware The ideal candidate will have a positive, solution focused, collaborative attitude. The ideal candidate will have the equivalent of a two-year college degree, the completion of a specialized course of study at a business or trade school or have two to five years of similar or related experience. This position is an on-site position and must have the ability to travel to provide support at other branch locations as required. We believe that lasting impact starts from within. That's why we strive to cultivate a team that reflects the communities we serve; diverse in race, ethnicity, gender identity, sexual orientation, ability, socioeconomic background, and lived experience. We actively seek out candidates who bring a range of perspectives and are committed to challenging systemic inequities in financial systems. We are proud to be an equal opportunity employer and strongly encourage applications from people who are BIPOC, women, LGBTQIA+, people with disabilities, and members of other historically excluded communities. We know that not everyone checks every box, and that's okay. If you're excited about this role and our mission, we encourage you to apply, even if your experience doesn't align perfectly. We are passionate about financial justice and bringing equity to wealth-building systems and we invite you to join us!

Requirements

The ideal candidate will have a positive, solution focused, collaborative attitude
The ideal candidate will have the equivalent of a two-year college degree, the completion of a specialized course of study at a business or trade school or have two to five years of similar or related experience.
This position is an on-site position and must have the ability to travel to provide support at other branch locations as required.