IT Support Specialist

The Fedcap Group • New York, NY

2h • $55,000 - $60,000

About The Position

As IT Support Specialist, will provide technical assistance to end-users, troubleshoot hardware/software issues, install/configure systems, maintain networks, document incidents and ensure minimal downtime.

Requirements

• Bachelor’s degree (BA or BS) in business, computer science or related field
• 3+ years previous experience supporting relevant technologies and systems or the equivalent combination of experience, education or certifications
• Microsoft Certifications relevant to current technology and systems
• Strong Microsoft Office skills with advanced knowledge of Microsoft Excel are a plus
• Knowledge and in-depth understanding of Helpdesk and support metrics
• Strong organizational, presentation and project management skills
• Ability to maintain the highest level of confidentiality, integrity and ethical standards
• Ability to navigate complex and/or difficult situations and bring about positive resolutions (within the scope of responsibilities)
• Excellent verbal and written communication skills

Nice To Haves

• Strong Microsoft Office skills with advanced knowledge of Microsoft Excel are a plus

Responsibilities

• Providing technical assistance to end-users
• Troubleshooting hardware/software issues
• Installing and configuring systems
• Maintaining networks
• Documenting incidents and ensuring minimal downtime
• Executing IT projects
• Accountability for various technical resources and deliverables
• Supporting and advancing process improvement
• Documenting updated IT procedures within the Helpdesk support model
• Technical and Procedural Documentation
• Delivering IT support excellence
• Multitasking on various IT projects
• Relationship building with departmental and program managers
• Performing other related duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level