IT Support Specialist II

Masimo • Irvine, CA

3h • $25 - $35 • Onsite

About The Position

This position will perform IT troubleshooting, desktop, and remote support for end-users in a world-wide IT environment

Requirements

• Professional and confidential customer support.
• Excellent verbal and written communication skills.
• Patient and enthusiastic attitude. Ability to adapt to fast paced environment.
• In depth working knowledge of Microsoft Windows OS, Microsoft Office, and other standard PC applications
• Ability to properly define requests and issues, research solutions, propose ideas, and execute ideas to satisfaction.
• Strong attention to detail. Excellent documentation skills.
• In-depth working knowledge of Microsoft Windows and the Microsoft Office Suite.
• Strong knowledge of end-user computer hardware and software configurations
• Knowledge of networking protocols and services including, but not limited to, ethernet, Wi-Fi, mobile networks.
• Technical aptitude to learn, follow, and create instructions
• Strong troubleshooting skills.
• Strong follow up skills.
• Ability to diagnose issues through experience and information provided by end user without much research.
• Technical aptitude to learn and follow instructions.
• In depth working knowledge of Microsoft Windows OS, Microsoft Office, and other standard PC applications

Nice To Haves

• 2 or more years of experience
• Microsoft Certifications preferred
• Hardware Certifications preferred
• Broad knowledge of Windows client/server network environment

Responsibilities

• Provide advanced IT support to internal Masimo employees to fulfil requests and troubleshoot issues with desktop computers, laptops, printers, mobile devices, and peripheral devices.
• Assist onsite and remote employees with their computer and software issues with Windows, Macs, iOS, and Android
• Provide recommendations for improving Helpdesk processes
• Escalate any major or unresolved IT issues to IT management
• Assist with implementation of policies and processes for company compliance with federal regulations
• Understands all security policies associated within the network infrastructure
• Software installation and network troubleshooting
• Imaging computers and desktop/laptop setup
• Document resolution and follow up with trouble tickets
• Help purchase and manage hardware and software inventory
• Assist other IT team members with project tasks and testing
• Maintain computer equipment connected to the network
• Provide end-user and remote support; Assist and educate network users; Prepares technical and user documentation and training materials
• Included in on-call rotation
• Performs other duties or special projects as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees