IT Support Specialist II

Calvert Systems Engineering • Bellevue, NE

17h • Onsite

About The Position

IT Support Specialist II, you will be responsible for providing provide tier 1 and 2 on-site/remote support for computer workstations, servers, printers, peripherals, and teleconferencing equipment. The position will assist Calvert's Network Administrator with managing the enterprise IT system infrastructure and any processes related to these systems. Provide support for the escalation and communication of status updates to Calvert's internal IT Team. Provide exceptional customer service and professionalism in support of Calvert users, while being willing to learn, and be able to manage multiple priorities, to include implementation, troubleshooting and maintenance of IT systems. The successful candidate will work with Calvert's small internal IT Team, supporting approximately 150 users and 50 endpoints.

Requirements

• Bachelor's degree (or higher) in Computer Science, Information Technology, Cybersecurity, or related field, or equivalent hands-on experience in lieu of degree.
• 2-4 years' experience in PC hardware and software installation and support.
• 2–4 years of experience in IT support, helpdesk, or systems administration.
• 1-3 years' experience with Group Policy and Active Directory support preferred.
• 1-3 years' experience with network systems and firewall administration/maintenance preferred.
• CompTIA Security+ certification required or completed within 12 months of hire date. Or DoD 8140/8570 IAT Level II equivalent certification.
• Intermediate understanding of Windows 10/11 administration, Office 365, Group Policy, and Active Directory environments.
• Knowledge of security software installation and maintenance, including anti-virus, MFA, anti-malware, firewall administration, PKI maintenance, etc.
• Knowledge in PC or hardware repair, performance optimization/refinement, and basic virus removal.
• Experience in communicating technical information to non-technical personnel.
• Proficiency with Microsoft Office products.
• Familiarity with Microsoft Intune, SharePoint, Azure, etc.
• Experience with Microsoft Windows 11 and Server 2019, and later versions.
• Demonstrate a team player's attitude and able to adapt to changing requirements.
• Experience supporting small business environments or government contractors.

Responsibilities

• Provide onsite HQ office support from 0800-1600 (flexible hours) Monday through Friday, with occasional work from home capability.
• Provide Tier 1–2 technical support for Windows-based laptops, Microsoft 365, and basic network connectivity issues.
• Assist with user account management, device configuration, and troubleshooting (Microsoft Intune, Microsoft AD, and M365 Admin Center).
• Maintain IT asset inventory, patch logs, and change records.
• Maintain computer networks and systems including software, mainframes, VPNs, routers and other physical hardware.
• Provide technical helpdesk support to users on an as-needed basis.
• Manage VOIP phones.
• Monitor computer systems to improve network performance for computer systems and networks.
• Monitor daily and weekly report reviews to maintain stable/consistent connectivity across all network-connected devices.

Benefits

• Comprehensive benefits including health, dental and vision for the employee and family
• 401k Plan with a company contribution; fully vested immediately
• Company paid Life and AD&D insurance
• Company paid Short-Term and Long-Term Disability insurance
• Flexible Spending Accounts
• Paid Time Off (PTO)
• 10 paid holidays
• Employee Assistance Program
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level