IT Support Specialist II

Ursa Major Technologies • Berthoud, CO

44d • $67,000 - $84,000

About The Position

The future of aerospace and defense starts here. Ursa Major was founded to revolutionize how America and its allies access and apply high-performance propulsion, from hypersonics to solid rocket motors, satellite maneuvering and launch. We design and deliver propulsion and defense systems that solve the most urgent and critical national security demands. Ursa Major was founded to address a critical shortfall in the U.S. industrial base and bring a new model to aerospace and defense systems: we design and manufacture the world's leading propulsion systems for space, hypersonic applications, and missile systems. Our products and technologies require an extraordinary team - a team that will mold tomorrow's technologies while deploying today's best. We are an intrinsically motivated team that has a passion for solving problems and empowering each other every day to develop our skills, knowing that there is always room for growth. As a critical member of our Digital Operations team, you will be expected to own and accomplish more than most think possible with less than many claim necessary. Our business model depends on best-in-class technologies, which means we require a best-in-class team. You will need to be driven, detail-oriented, and focused to continually improve our ability to make the best engines. We reward good ideas and execution of those ideas regardless of prior experience; and most of all hold high standards of teamwork, creativity, and collaboration. The IT Support Specialist is responsible for supporting the Information Services team in various capacities. We are looking for someone who is motivated to help others and take initiative to improve our IT infrastructure as needed. Ideally you will have a can-do attitude and be able to work in an environment that is constantly evolving. Whether it is in the form of traditional desktop support or a major software deployment, our mission is to provide outstanding customer service and support so our teams can focus on doing what they do best, building the best engines in aerospace. This role will report to the IT Manager.

Requirements

• 3+ years' experience in helpdesk / desktop support
• Comfortable working in fast-paced, startup environment
• Demonstrated success as project or team lead
• Experience communicating effectively in writing and orally
• Ability to break down complex problems into simple explanations
• Ability to work with various teams from multiple disciplines on time sensitive issues with the ability to prioritize items as necessary
• Eagerness to learn and willingness to take on problems without hesitation

Nice To Haves

• Familiarity with datacenter environments and basic network skills is a plus
• Familiarity working in a Microsoft Office 365 and Microsoft Azure Government cloud-based environment preferred

Responsibilities

• Provide world class desktop support to all Ursa employees
• Triage and manage helpdesk tickets via our IT Support portal (Jira Service Management)
• Troubleshoot and diagnose problems, escalating them as necessary to tier II support
• Manage and deploy software via Microsoft Intune and the Microsoft Company Portal App
• Setup and deploy new hire / replacement equipment
• Manage and track IT assets
• Manage user accounts using Microsoft Office 365
• Manage user permissions in Microsoft Azure and Microsoft SharePoint Online
• Work on IT projects to help improve internal infrastructure as requested
• Maintain support documentation and publish knowledgebase articles
• Work with IT management to develop strategies to improve helpdesk efficiency and customer satisfaction

Benefits

• Unlimited PTO - Vacation, Sick, Personal, and Bereavement
• Paid Parental and Adoptive Leave
• Medical, Dental and Vision Insurance
• Tax Advantage Accounts (HSA/FSA)
• Employer Paid Short and Long Term Disability, Basic Life, AD&D
• Additional Benefit Options Including Voluntary Life and Emergency Medical Transport
• EAP Program
• Retirement Savings Plan - Traditional 401(k) and a Roth 401(k)
• Equity Grants in the Company

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed