IT Support Specialist I- On-Site

Caesars Entertainment•Reno, NV

9h•$20•Onsite

About The Position

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. Our Mission: “Create the Extraordinary” Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.” Our Values: “Blaze the Trail, Together We Win, All-In on Service” Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. The IT Support Specialist’s role is to ensure proper system operations and perform computer technical support services for all IT equipment.

Requirements

Associate degree in Computer Science or equivalent technical experience.
2–3 years’ experience in IT support, with demonstrated ability to troubleshoot across multiple platforms.
Strong proficiency with personal computing hardware/software and restoration techniques.
Excellent verbal and written communication skills.
Proven ability to perform under pressure in high-paced environments.
Familiarity with daily logs, instructions, memos, and company procedures.
Experience with maintaining technical asset inventories.
Ability to lift up to 50 lbs. and carry up to 25 lbs.
Must be responsive to tactile, auditory, visual, and speech-based cues.
Must be able to freely access and navigate all areas of the property, including casino floor
Above average speech – both speaking and reading/writing English.
Need excellent interpersonal skills.
Work requires schedule flexibility, which may include days off, nights, weekends, holidays, and overtime as needed.

Responsibilities

Respond to help desk requests via phone, email, or other channels; escalate unresolved issues in a timely and effective manner.
Deliver first-level technical support across hardware and software platforms, including issue diagnosis, documentation, and resolution.
Documents all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
Records, tracks, and documents the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken
Applies diagnostic utilities to aid in troubleshooting
Access’ software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
Performs preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
Exemplify our core values, family style service, our mission and vision
Exemplify our DEI (diversity, equity, inclusion) culture
Performs other job-related duties as assigned