On-Site Support Specialist

Slick Rock Tanning & Spa•Post Falls, ID

5d•Onsite

About The Position

Serve as the first point of contact for Slick Rock clients while supporting client experience, retention, and revenue growth. You’ll handle high-volume inbound and outbound communication, appointment scheduling, sales support, and follow-up while maintaining accurate records and delivering consistent, professional service. This is an on-site HQ role ideal for someone who enjoys fast-paced client interaction, problem-solving, and performance-based work.

Requirements

Minimum 2 years of customer service experience (call center, hospitality, retail, or similar)
At least 1 year of sales experience
Strong verbal and written communication skills
Calm, professional demeanor when handling stressed or upset clients
Strong multitasking and organizational skills
Critical thinking and problem-solving ability
Comfort working in a performance-driven environment
Technical proficiency with: Google Workspace (Docs, Sheets, Gmail, Calendar) CRM systems (HubSpot) Call tracking / project management tools POS systems
Reliable attendance and punctuality

Responsibilities

Answer incoming calls promptly and professionally within service level agreements
Manage client communication across phone and email
Schedule appointments and maintain accurate client records
Deliver personalized, service-driven support on every interaction
Support sales conversations, retention efforts, and follow-up activities
Meet or exceed daily and monthly KPIs, including: Average answer time Ticket Service Level Agreement Decline-due collections Cancellation call retention
Build trust and rapport quickly with clients
Contribute positively to team culture, performance, and brand reputation
Perform other duties as assigned