Customer Support Specialist (On-Site)
About The Position
Dial Manufacturing is a manufacturer and whole seller of air conditioner products, HVAC parts, mini splits and portable coolers. We have a manufacturing plant in China, a large distribution center in Phoenix and another distribution center in Mexico. Customer Service On-Site in West Central Phoenix Sales Support - DAILY Entering orders, running sales reports, checking order status, checking inventory levels, and making sure all customer concerns are addressed. Talking with customers about lost orders, missing invoices, parts questions. Take care of RGAs, freight shortages and damages. Portals - Daily Manage customer portals, research claims, update data. Customer Service - Daily Manage customer service emails and calls Technical Support – Daily, As needed. Fill-in answering technical support questions when Alan and John Goh are not available. Help customers with questions they have about the Dial products and issues they are having. Assisting Sales Director with National Account Projects – AS NEEDED Running reports, providing info for yearly line reviews, new products, customer sales, responding to customer merchants, etc
Requirements
- High School diploma
- 2 plus years experience with customer service roles
- Proficiency with MS Office
- Proficiency with excel
- Ability to learn Apprise office system
- Ability to work in a team environment
Responsibilities
- Entering orders
- Running sales reports
- Checking order status
- Checking inventory levels
- Addressing customer concerns
- Talking with customers about lost orders, missing invoices, parts questions
- Take care of RGAs, freight shortages and damages
- Manage customer portals
- Research claims
- Update data
- Manage customer service emails and calls
- Answering technical support questions
- Help customers with questions they have about the Dial products and issues they are having
- Running reports
- Providing info for yearly line reviews, new products, customer sales
- Responding to customer merchants
Benefits
- Paid Vacation
- Paid Holidays
- Generous Match 401k
- Monday - Friday Schedule, No WEEKENDS
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
