IT Support Specialist I - Corporate (Las Vegas)
About The Position
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them Our Mission: “Create the Extraordinary” Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.” Our Values: “Blaze the Trail, Together We Win, All-In on Service” Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. JOB SUMMARY The IT Support Specialist I provides support on computer hardware and software on our Las Vegas Region IT Property Operations team. The Support Specialist will support end users in the installation, upgrade and troubleshooting hardware and software systems at our eight Las Vegas casino properties and back-office facilities. HOW YOU WILL CREATE THE EXTRAORDINARY Address user tickets regarding hardware, software, and networking Walk customers through installing applications and computer peripherals Identify issues that require escalation. Customize desktop applications to meet user needs Assist with special event or project related equipment setups Direct unresolved issues to the next level of support personnel Perform duties as assigned WHAT YOU WILL NEED 1 year computer operations experience in an iSeries and/or Windows server environment. Experience to include knowledge of basic system commands and error message recognition. Working knowledge of office automation products and computer peripherals, such as printers and scanners Excellent problem solving and multitasking skills Customer-oriented attitude College diploma or equivalent experience preferred CompTIA’s A+, Network+, or Security+ (preferred, but not required) Ability to lift to 40 pounds Ability to walk 3+ miles a day through casino properties Work shifts vary NV gaming required This position does not have the ability to work remotely. WORK ENVIRONMENT Must be able to sit for extended periods of time TOGETHER WE WIN We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships DISCLAIMER This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). EQUAL EMPLOYMENT OPPORTUNITY Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.
Requirements
- 1 year computer operations experience in an iSeries and/or Windows server environment. Experience to include knowledge of basic system commands and error message recognition.
- Working knowledge of office automation products and computer peripherals, such as printers and scanners
- Excellent problem solving and multitasking skills
- Customer-oriented attitude
- Ability to lift to 40 pounds
- Ability to walk 3+ miles a day through casino properties
- Work shifts vary
- NV gaming required
- This position does not have the ability to work remotely.
- Must be able to sit for extended periods of time
Nice To Haves
- College diploma or equivalent experience preferred
- CompTIA’s A+, Network+, or Security+ (preferred, but not required)
Responsibilities
- Address user tickets regarding hardware, software, and networking
- Walk customers through installing applications and computer peripherals
- Identify issues that require escalation.
- Customize desktop applications to meet user needs
- Assist with special event or project related equipment setups
- Direct unresolved issues to the next level of support personnel
- Perform duties as assigned
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
