Product Support Specialist - Las Vegas

IGT•Spring Valley, NV

3d•$27 - $30•Onsite

About The Position

Are you an IT professional who enjoys solving customer issues? Do you want to work with a tight-knit team that values collaboration and delivers the best customer experience possible? If so, Everi/IGT is currently looking for a Product Support Specialist to support our payment solutions. Only candidates who reside in Las Vegas and surrounding areas will be considered.

Requirements

2+ years of experience working in a technical support or software support role.
Experience with SQL is a big plus.
Strong customer service and communication skills.
Experience with CRM and/or Ticketing systems.
Compliance and licensing experience is a big plus.
Able to be a part of an on-call rotation.

Nice To Haves

Systems administration or programming experience.
Gaming industry experience is great, but not required.

Responsibilities

Provides technical instruction and troubleshooting support to customers; escalates issues as needed.
Display understanding of software & hardware-related user issues and an ability to provide tier 1 &2 level troubleshooting.
Manage requests from internal and external clients, resolving issues via e-mail, remote computer access, and telephone.
Interact with cross-functional teams, resolving customer issues and delivering timely responses to customer inquiries.
Ability to participate in an on-call rotation of 2 weeks every 2-3 months.

Benefits

Be part of a global leader in gaming and technology innovation.
Work alongside a diverse team of professionals passionate about creating meaningful solutions.
Access to professional development opportunities and career growth.
Competitive compensation and comprehensive benefits package.
A culture that values collaboration, creativity, and respect.

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