IT Support Specialist I

SRC Holdings Corp.•Springfield, MO

About The Position

At SRC Holdings Corp., technology isn’t just a support function—it’s a force multiplier for an employee-owned, open-book culture where everyone is empowered to think and act like an owner. As an IT Support Specialist I, you’ll play a vital role in keeping our technology ecosystem reliable, secure, and user-friendly so our teams can do their best work every day. This role is perfect for someone who enjoys hands-on troubleshooting, values great customer service, and wants to grow their technical skills in a collaborative, learning-focused environment. IT Support Specialist I – What You’ll Do As part of our IT team, you’ll support associates across the organization while helping to strengthen and improve our systems and processes.

Requirements

Associate’s degree in Computer Information Systems, PC/Network Administration, or a related field, or equivalent combination of education and relevant experience
Strong working knowledge of Windows operating systems and Microsoft 365
Solid understanding of networking fundamentals (DNS, IP addressing, subnetting, etc.)
Familiarity with command-line tools and Windows troubleshooting utilities
Experience with antivirus management, spam filtering, printers, and phone systems
Strong understanding of Microsoft environments and networking concepts
Analytical, methodical approach to troubleshooting and problem-solving
Clear, professional written and verbal communication skills
Ability to prioritize work and manage time effectively
Empathetic, patient, and service-oriented mindset
Attention to detail with the ability to make smart, timely decisions

Nice To Haves

CompTIA A+ and/or Network+ certifications preferred

Responsibilities

Support SRC’s open-book management culture through collaboration, transparency, and service-oriented IT support
Set up, configure, and maintain computers, peripherals, operating systems, and software for associates
Provide timely technical support via the Help Desk, resolving hardware, software, and user-access issues
Maintain and troubleshoot network connectivity, security systems, cameras, access control, and alarms
Track, manage, and document company-wide hardware and software inventory
Diagnose root causes of technical issues and implement reliable, long-term solutions
Create user-friendly documentation and training materials to help associates confidently use technology

Benefits

Vacation and holiday pay
Quarterly bonus up to 20%
100% Tuition Reimbursement and growth opportunities
Two lucrative wealth-building programs - 401(k) and Employee Stock Ownership Plan (ESOP)
Affordable and comprehensive insurance
Wellness programs and free mental health resources

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