IT Support Specialist I - (Tropicana & Harrah's Laughlin)

Caesars Entertainment • Laughlin, NV

5d

About The Position

The IT Support Specialist is responsible for first‑level technical support, problem determination, and resolution for all trouble situations reported to the IT Department. This role supports a wide range of desktop devices including PCs, laptops, printers, scanners, POS terminals, card readers, kiosks, and telephony equipment. The position may also assist with audio and video system setups.

Requirements

• Strong personal computing skills
• Demonstrated basic to intermediate troubleshooting skills
• Ability to learn and support various desktop configurations
• Strong communication, analytical, and problem‑solving skills
• Excellent customer service abilities
• Highly organized, detail‑oriented, and able to multitask
• Ability to work in a fast‑paced, high‑pressure environment
• Visual acuity
• Reliable transportation
• Home phone access
• Ability to recognize audio/visual system warnings
• Ability to smell (for detecting equipment issues such as burning components)
• Ability to lift, carry, push, pull, reach, or grip up to 50 pounds above or below shoulder level
• Must obtain and maintain a jurisdictional gaming license
• Must maintain all required technical certifications, including Health Card or other credentials as required by location

Nice To Haves

• Associate degree in Computer Science or equivalent technical training
• Experience in a desktop support environment preferred
• Training in telephony is beneficial
• Minimum one year experience in a technical support role

Responsibilities

• Respond to incident and service request tickets, ensuring timely resolution or escalation
• Provide first‑level support for hardware, software, and all desktop platforms
• Perform problem isolation, repair, data analysis, and documentation of findings
• Escalate complex issues to senior IT staff or approved vendors
• Support installation and connectivity for desktop devices and telephony equipment
• Complete and document all daily tasks according to the Daily Work Schedule
• Maintain up‑to‑date procedures and documentation for all desktop platforms
• Perform intermediate technical repairs on desktop systems
• Track and close all issues using the help desk log
• Maintain the computer/equipment room at proper temperature and cleanliness
• Provide one‑on‑one training to clients and users
• Monitor and report system performance issues
• Participate in department‑driven projects
• Maintain confidentiality of company records, policies, and customer information
• Shred sensitive reports as required
• Log all system downtime and report extended outages to leadership
• Perform all duties in a manner that supports IT service level and system availability goals

Benefits

• Earn Your Bachelor’s Degree for FREE through Caesars Entertainment & our university partners
• Student Loan Debt Assistance to help lighten your financial load
• Affordable Medical, Dental & Vision Plans with options that fit your needs
• 401(k) with Company Match to support your long‑term financial goals
• Paid Time Off so you can recharge and enjoy life outside of work
• Exclusive Discounts on hotel stays, dining, entertainment, retail, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees