IT Support Specialist-FE Applications

coborns•Fargo, ND

7h•Onsite

About The Position

Coborn's is looking for a passionate, solutions-driven Field Service Specialist who thrives on solving complex challenges, leading impactful technology initiatives, and empowering teams to succeed. In this role, you won’t just support technology—you’ll shape the in-store experience, ensuring systems are reliable, secure, and built to keep our business moving forward. If you’re energized by hands-on problem solving, inspired by mentoring others, and motivated to make a real difference across multiple locations, this is your opportunity to step into a role where your impact is seen, felt, and valued every day.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or related field; or equivalent work experience.
5+ years of experience in IT Support with experience in project management.

Responsibilities

Act as the escalation point for complex technical issues across multiple stores, troubleshooting advanced problems with POS systems, mobile devices, networking, telecommunications, and automation while collaborating with cross-functional IT teams.
Lead technology rollout and upgrade projects (POS, networking, mobile devices), ensuring on-time, on-budget delivery with over 90% adoption through effective coordination, training, and follow-up support.
Drive continuous improvement by developing and enforcing IT standards, identifying recurring issues, and implementing long-term solutions aligned with company strategy.
Mentor and coach IT and retail team members, deliver training sessions, support onboarding, and promote cross-training to strengthen team capability and confidence.
Serve as a trusted advisor to store and district leadership, communicating clearly on incidents, outages, and projects while building strong cross-functional relationships.
Champion security and compliance by applying updates, maintaining secure practices, and ensuring accurate documentation for audits and assessments.

Benefits

Medical Insurance with Health Savings Account (HSA) and Flexible Spending Account (FSA) options
Dental and Vision Insurance
401(k) plan options – we also match up to 20% of the first 5% contributed
Participation in our Employee Stock Ownership Program (ESOP) – yes, we’re employee-owned! Our team members benefit from the success of the company through this company-sponsored benefit!
Education benefits, including tuition discounts and scholarship programs
10% employee discount on grocery items, with additional franchise-specific discounts available at company-owned Ace Hardware, Caribou Coffee, Erbert and Gerbert’s, and Pet Supplies Plus locations.
Paid Time Off (PTO/Vacation)
Paid Military Leave
Employee recognition programs with monetary rewards, including in-store vouchers, years of service, and employee of the month
Employee Health & Wellness Programs, Challenges and Resources – to assist our team members in living a life of wellbeing!
Get Paid Daily with DailyPay – for employees who would like access to their pay before payday, we offer this great benefit!
Employee Assistance Program (EAP) – unlimited phone access to legal, financial, and work-life services and up to five free in-person counseling sessions, per situation/issue, per year
Access to a national discount marketplace for travel, electronics, auto/home insurance, entertainment and more!
Tools, resources, and opportunities for career growth and development