IT Support & Applications Analyst

Alerus • Phoenix, AZ

13h

About The Position

The Information Technology Department provides technology tools and support to
all employees of Alerus. As part of the IT team, the Support and Applications
Analyst’s primary responsibility is to support the technology and applications
used by Alerus. They collaborate with IT and the Business Unit in provisioning,
training, frontline contact, ongoing maintenance, and operational support of the
technology and applications.

Requirements

• Bachelor’s degree or equivalent combination of education and/or related experience.
• Flexibility with schedule for backup coverage, system conversions, updates, and maintenance.
• Ability to adapt easily to change within a fast-paced environment.
• Ability to travel to any Alerus Financial location to provide training and/or technical support.

Nice To Haves

• Experience in application management preferred.
• Experience working in the financial services industry preferred.

Responsibilities

• Manage day-to-day application maintenance support.
• Provide standard technical assistance.
• Provide system analysis techniques and procedures including consulting with internal clients to determine software specifications.
• Serve as the resource for other application team members on technical and functional application analysis, defining system requirements, and developing logical data models.
• Work with cross functional teams by providing education on system functionality, and configuration of new tools to increase internal client productivity within the application including documentation.
• Responsible forresearching, resolving, and following up on incidents utilizing a problem ticket and service request tracking system. This includes responsibility for documenting, tracking, monitoring, communicating with the customer, and ensuring timely request resolution.
• Responsible for on-boarding and off-boarding Alerus employees.

Benefits

• Competitive compensation including base salary, bonus and/or incentive opportunities.
• Comprehensive benefits package providing a wide range of health and well-being benefits, including medical, dental, vision, life and long-term disability insurance; and 401(k) and ESOP for retirement savings.
• Generous paid time off programs such as flexible time off, company-paid holidays, parental and bereavement leave.
• Learning and development resources for personal and professional career development, and advancement opportunities.
• Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services.
• Support for the communities we live in through paid volunteer time and a company donation match opportunity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees