IT Support Specialist (Advanced Service Desk)

Parried•Austin, TX

1d•Hybrid

About The Position

This is a frontline Service Desk role, but it’s not entry -level. You’ll handle the same queues and tickets as the rest of the team, but bring deeper technical expertise, better judgment, and stronger ownership to your work. You’re the one who sees issues through and raises the bar. We’re open to hiring either a strong IT Support Technician (L2/L3) or a IT Support Analyst (L1/L2) with broader exposure and a more strategic problem -solving mindset. Your exact title, scope, and compensation will reflect your experience and what you bring to the team. This is a hybrid role. Most work is remote, but you must live in the Greater Austin area for occasional onsite visits to client offices. We’re looking for someone who communicates clearly, thinks independently, and works fast without cutting corners. Someone who earns trust with clients and collaborates closely with teammates.

Requirements

3+ years of Service Desk or MSP experience
Strong troubleshooting skills across a wide range of systems
Confident with Microsoft 365, Windows, macOS, networking, and cybersecurity tools
Reliable, organized, and detail -oriented
Strong written and verbal communication
Comfortable in a fast -paced environment
Must live in the Greater Austin area

Responsibilities

Respond to support tickets, calls, and emails from SMB clients
Troubleshoot issues involving Windows, macOS, Microsoft 365, networking, security tools, and line -of -business apps
Handle onboarding, offboarding, and user account management
Own complex or high -priority support requests and see them through
Monitor the ticket board and contribute to clean, timely ticket flow
Assist with client account audits and internal documentation reviews
Communicate clearly and professionally with clients and internal team
Help improve internal SOPs and documentation