IT Service Desk Specialist

MiTek • Chesterfield, MO

12d

About The Position

Responsible for providing phone and ticketing technical support in maintaining the company's information technology, software, hardware and business systems. Provide proactive and reactive support for Production services, supporting all production systems running at MiTek. Responsible for supporting the agency's computing, information, and other technology systems and applications and providing user support in all locations.

Requirements

• Bachelors Degree Information Technology preferred or equivalent combination of experience and education which clearly indicates the ability to perform the essential functions of the position may substitute on a year for year basis
• 1-2 Years of experience in Windows, software, and endpoint support required
• 1-2 Years of experience providing phone support of remote employees required
• 1-2 Years of experience troubleshooting and ticket escalations required
• Must be self-motivated, team oriented and possess strong communication and interpersonal skills.
• Candidate should possess strong organizational skills, be detail oriented, with a demonstrated ability to problem solve.
• Strong sense of urgency and strong commitment to quality customer service is required.
• Ability to analyze and interpret data (metrics) to improve the delivery and support of services to our customers.

Responsibilities

• Address support center and new service requests in priority order and tracking from request to resolution
• Log all calls in the service desk incident management application system (ServiceNow)
• Perform software installations, upgrades, and configure user-specific software
• Document all computer and network problems and resolutions for future reference
• Provides basic training to employees on the use of company applications and remote access software
• Troubleshoot technology and support problems and make recommendations for possible solutions

Benefits

• Generous time off including Paid Time Off, 13 annual holidays, and volunteer time off
• Day One Medical/Rx, Dental and Vision Plans
• Family friendly benefits including Paid Caregiver Leave, Paid Parental Leave and Adoption Reimbursement
• Performance/Incentive bonuses
• Career advancement, training opportunities, Employee Resource Groups, and tuition reimbursement
• Retirement programs including Matching 401(k) Contributions and Profit Sharing
• Employer paid Short-Term Disability, Long-Term Disability and Life Insurance
• myFlexPay partner – allows you to track, manage and access your pay anytime

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees