IT Support Specialist 2 (McAlester Casino)

Choctaw Nation of Oklahoma•Mcalester, OK

1d•Onsite

About The Position

The IT Support Specialist's role is to ensure computer operations so that end-users can accomplish organizational tasks. This includes resolving end-user help requests. Problem resolution may involve the use of diagnostics and require that you give hands-on support at the desktop level. You will report to the Service Desk Manager.

Requirements

High School Diploma or equivalent
Technical training in helpdesk support, support technician, or help desk technician
Knowledge of basic computer hardware, including PC, servers, switches, and routers
Knowledge of desktop and server operating systems, including Windows 7/10, Server 2008/2012
Ability to absorb information quickly
1+ years related work experience is required

Responsibilities

Prioritize incoming work orders and assess situations for appropriate response: seek clarification if work is not clear.
Implement IT principles, methods, and practices in the customer support area to resolve issues and requests.
Implement use of software and hardware used and supported by our organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring applications.
Provide additional IT phone coverage on an as-needed or scheduled basis.
Document all relevant end-user identification information, including name, department, contact information, and nature of problem or request.
Diagnose and repair computer hardware, software, peripherals, mobile devices, and AV equipment.
Do imaging, configuring new and replacement equipment.
Perform preventative maintenance which includes checking and cleaning printers, workstations, and peripherals.
Perform other tasks and projects as assigned.