IT Support Partner
About The Position
The IT Technical Support Partner is responsible for troubleshooting and resolving technical issues on a wide variety of installed software and hardware. The technical support analyst provides consultation, training, troubleshooting, and problem-solving to all internal internal/external users prior to and after a product purchase. This support role is primarily responsible for supporting Office and Production environment employees for hardware, firmware, software and services. Potential hardware include typical corporate IT (PCs, Laptops, Printers), but could also include RF / Barcode Scanners, Label Printers, Network Troubleshooting, VPN, Network Connectivity.
Requirements
- Project management
Responsibilities
- troubleshooting and resolving technical issues on a wide variety of installed software and hardware
- providing consultation
- training
- problem-solving to all internal internal/external users prior to and after a product purchase
- supporting Office and Production environment employees for hardware, firmware, software and services
- supporting typical corporate IT (PCs, Laptops, Printers)
- supporting RF / Barcode Scanners
- supporting Label Printers
- supporting Network Troubleshooting
- supporting VPN
- supporting Network Connectivity
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
