IT Support Operation Analyst

FreshDirect • Bronx, NY

46d

About The Position

The IT Support Operations Analyst serves as the first line of technical support for corporate employees across both Mac and PC environments. This highly customer-facing role ensures smooth day-to-day operations by providing dependable, friendly service across Office 365, core business applications, and end-user hardware.

Requirements

• Associate's degree in IT or related field required; Bachelor's preferred.
• 2-4 years of IT support or help desk experience in a corporate environment.
• Proficiency with Windows and macOS environments, Active Directory, VPN, and connectivity troubleshooting.
• Experience using ticketing systems (e.g., Jira, ServiceNow, Zendesk).
• Strong customer service, communication, and problem-solving skills.
• Ability to balance multiple priorities with professionalism and patience.

Nice To Haves

• Familiarity with Power BI or similar reporting tools a plus.
• CompTIA A+ / Network+
• Microsoft 365 Certified: Endpoint Administrator Associate
• Apple ACMT / ACiT (or Jamf experience)
• ITIL Foundation

Responsibilities

• Provide responsive, high-quality technical support in person and remotely.
• Troubleshoot issues within Office 365 (Outlook, Teams, SharePoint, OneDrive) and other business applications.
• Configure, maintain, and repair Mac and PC laptops, desktops, printers, and peripherals.
• Assist with Power BI access and basic dashboard support.
• Manage onboarding and offboarding: accounts, devices, and asset tracking.
• Document solutions, configurations, and processes clearly and accurately.
• Escalate complex issues to vendors or senior IT staff when needed.
• Support video conferencing setups, meetings, and corporate events.

Benefits

• A collaborative, growth-oriented environment where IT supports every part of the business.
• Exposure to both Mac and PC ecosystems and modern enterprise tools.
• Opportunities to expand your technical skills and earn certifications.
• Competitive compensation and benefits package.
• A culture built on teamwork, accountability, and continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees