IT Support Manager

PrimeRevenue, Inc. • Atlanta, GA

2d

About The Position

The IT Support Manager is responsible for establishing and maintaining IT Support standards while leading a small, globally distributed IT Support TEAM. This is a hands-on, player-coach role with primary focus on Microsoft environments, MacOS support, identity management, and endpoint operations, while serving as the internal technical owner and liaison for third-party IT and network service providers.

Requirements

• Bachelor’s degree in Information Technology or related field, or equivalent experience
• 5+ years of hands-on IT support experience
• 1-3 years of people leadership or team lead experience
• Proven experience with Active Directory, Group Policy, and Entra ID
• Experience supporting hybrid windows and MacOS environments
• Working knowledge of corporate networking fundamentals
• Experience collaborating with third-party IT or network service providers
• Experience supporting executive users in an office environment
• Ability to operate in an on-call support model as needed
• Strong work ethic with the ability to operate with minimal supervision
• Hands-on experience with enterprise device management and productivity tooling (Intune, Jamf, NinjaOne experience preferred)

Nice To Haves

• ITIL certification desirable

Responsibilities

• Lead and develop a small, global IT Support TEAM in a hands-on, player-coach capacity
• Act as an escalation point for complex systems, identity, endpoint, and office technology issues.
• Own support and administration of hybrid Windows environment (Active Directory, Group Policy, Entra ID, Intune)
• Manage Microsoft Entra ID, including user lifecycle, MFA, and Conditional Access
• Oversee endpoint lifecycle management for Windows and MacOS devices (onboarding and offboarding)
• Partner with third-party IT and network service providers to triage issues, escalate incidents, and support office changes
• Maintain working knowledge of corporate networking fundamentals to enable effective collaboration (Meraki experience preferred)
• Ensure reliability of conference room, AV, and office technology
• Establish and improve IT Support processes, documentation, SLAs, and KPIs
• Manage IT budget, vendors, assets, and service inventory in partnership with Security and IT leadership
• Collaborate with management to implement IT policies, procedures, strategies, and controls

Benefits

• Competitive pay, bonus, and retirement programs
• Generous benefits and time off programs
• Professional growth, learning, and development opportunities
• Innovative, global, TEAM centric environment
• Community service-oriented culture
• Collaborative, casual, fun, and flexible work environment with access to top technology, stocked breakrooms, and coffee bars
• TEAM events and employee celebrations

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees