IT Support Lead
About The Position
SAIC accepts applications on an ongoing basis and there is no deadline. SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com . For ongoing news, please visit our newsroom . This is an opportunity oriented towards SAIC’s Army Enterprise IT activities and INDOPACOM initiatives. Open to qualified applicants who may be in a redeployment state, peninsula based or other PACOM initiatives that may be ending. Position is contingent upon award or opening on a funded contract. Positions will be located in Hawaii, Japan and Korea. SAIC is seeking a Lead for IT Support. The IT Lead provides Tier 3 technical support and leads advanced troubleshooting, system optimization, and infrastructure improvement. This role develops, maintains, and implements IT systems, applications, and network configurations. Lead must be able to coordinate desktop IT support for US Networks and Mission Partner Environments in support of senior staff members and across geographically dispersed locations with multiple service providers.
Requirements
- Bachelors degree, additional years of experience in lieu of degree may be considered
- 3-5 years’ experience managing help-desk support for organizations of over 1000 personnel
- Prior experience providing IT support in Military facilities
- IAT-III certification as defined DOD 8570.01-M / DOD 8140 Security Level
- Must have an active Secret clearance
Responsibilities
- Resolve escalated service requests and technical issues
- Analyze, recommend, and implement IT infrastructure improvements
- Configure, maintain, and troubleshoot systems, networks, and applications
- Support end-users onsite, remotely, and via phone/email
- Provide technical leadership on Microsoft, Apple, and server systems
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
