IT Support Intern

Ghost Story Games • New York, NY

17d • $30 - $30 • Onsite

About The Position

As an IT Intern at Take-Two Interactive Software, you'll working with the IT team that plays a pivotal role in maintaining and improving our world-class IT infrastructure. You will address challenges to provide in-person support for operational technology, working closely with development teams to ensure the smooth delivery of services. This role offers an outstanding opportunity to craft the IT landscape of a leading entertainment company!

Requirements

• Experience in offering outstanding service to customers
• Foundational computer expertise and proficiency in resolving system challenges
• Operational Knowledge with the Windows 10, MacOS, Microsoft Office 365
• Basic understanding of Active Directory and Exchange, TCP/IP based networks
• Understanding of computer hardwares such as laptops, desktops, printers, cell phones
• Ability to multitasks, organize shifting priorities & requests
• Understanding of ticketing systems
• Knowledge with AV technology experience
• Outstanding communication and customer service skills.
• Ability to communicate effectively with end users to successfully resolve queries and problems and translate technical information and jargon for a non-technical audience
• Currently enrolled in higher education

Nice To Haves

• Experience with current-gen gaming consoles and development kits.
• Familiarity with security protocols and approaches
• Understanding of PowerShell and scripting
• A passion for video games and the industry.

Responsibilities

• Offer on-site assistance for operational and maintenance needs across all production and development environments.
• Collaborate with IT team members to grasp support operations within a business organization
• Contribute efforts towards larger IT projects and provide assistance to the team during varies stages
• Monitor and advanced client requests and operational problems are updated/resolved within a timely manner.
• Assist with onsite events including setup, event support, and teardown.
• Passionate about delivering outstanding client experience and support.
• Inquisitiveness and ambition towards looking for opportunities to automate and improve service delivery.
• Enjoys working in a fast-paced environment with the ability to change priorities.
• Assist with employee on-boarding ensuring new staff is ready to work on day one.
• Maintain inventory/asset management for company provided equipment.
• Assist with audio/visual hardware setup and break down, along with conference rooms and video conferences.
• Able to work independently and respond promptly is vital, sometimes including after hours and on weekends.
• Reachable by mobile in the event of an emergency.
• Some local travel may be required.

Benefits

• Great Company Culture . Ranked as one of the most creative and innovative places to work, creativity, innovation, efficiency, diversity and philanthropy are among the core tenets of our organization and are integral drivers of our continued success.
• Growth : As a global entertainment company, we pride ourselves on creating environments where employees are encouraged to be themselves, inquisitive, collaborative and to grow within and around the company.
• Work Hard, Play Hard. Our employees bond, blow-off steam, and flex some creative muscles - through corporate boot camp classes, company parties, game release events, monthly socials, and team challenges.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 11-50 employees