IT Support Intern

HighRidge Medical LLC•Westminster, CO

5h•Onsite

About The Position

Highridge Medical creates the world’s most innovative spinal solutions across the spectrum from Motion Preservation to Minimally Invasive Surgery to Core Spine. Working at Highridge Medical is not just work. Life at Highridge Medical is purpose driven. Every day, you have the privilege of using your talents to demonstrate Confidence in your work and restore Confidence for our patients. Confidence that moves. Highridge 2026 Summer College Associate Mentor Program (CAMP) The Highridge Summer CAMP is a paid internship program that has been designed to give students from a variety of backgrounds, universities, and degree programs the opportunity to experience our business firsthand and gain practical skills that can be used in both their academic and future professional endeavors. The individuals who are selected to participate in the program will meet with organizational leaders, participate in leadership learning sessions, and complete a real-world, solution-based, career focused project that will have a meaningful impact on our business. The Highridge Summer CAMP is scheduled to run between Tuesday, May 26, 2026, and Friday, August 14, 2026. Participants in the program will be expected to: Be present for the entirety of the program. Work on-site at our Corporate Headquarters in Westminster, CO. Work a normal business work week, Monday – Friday, between the normal hours of 8:00 AM – 5:00 PM. Highly successful interns may be considered for continuing intern opportunities and/or full-time job opportunities. Job Summary The IT Support Intern will assist the IT Infrastructure and End User Experience teams with day-to-day operational tasks that support employees and improve service delivery. The role is designed for a student seeking practical experience in IT support, IT Service Management (ITSM), and corporate IT operations. All work will be performed under the guidance of the Global IT Director and senior support staff.

Requirements

Basic understanding of computer hardware, operating systems, and common business applications.
Strong attention to detail and ability to follow documented procedures.
Strong written and verbal communication skills.
Ability to tolerate ambiguity, handle multiple priorities, and identify creative solutions to complex problems.
Ability to take initiative, meet commitments, and create new tools or solutions to achieve business results.
Students currently enrolled in a college or university program who are working towards a bachelor’s or master’s degree in Information technology, computer science, business administration, or related field.

Nice To Haves

Strong interest in healthcare, medical devices, or orthopedics preferred.

Responsibilities

Assist with basic Tier 1 and 2 support tasks such as password resets, peripheral troubleshooting, and workstation setup under supervision.
Triage and categorize IT support tickets within the ITSM system.
Support employee onboarding and offboarding activities by preparing hardware and following documented checklists.
Maintain and update IT documentation and knowledge base articles.
Assist with hardware inventory tracking, labeling, and organization.
Support internal IT training sessions and preparation of quick reference guides.
Shadow senior IT staff to learn troubleshooting, escalation, and service delivery processes.
Assist with simple automation scripts (e.g., PowerShell or Python) to support repetitive IT support tasks such as data cleanup, reporting, or checklist validation.
Create and / or enhance basic scripts to gather system information, validate configurations, or streamline documentation tasks.
Supporting the testing and refinement of existing scripts used by the IT Support team.