IT Support/Level One Help Desk-onsite
HireTech Group•Bedford Heights, OH
7d•Onsite
About The Position
IT Support-Help Desk Analyst responsible for company-wide end-user support of Hardware, Software, Mobile devices, and PC refresh. Duties include investigating, researching, troubleshooting, and escalating issues in a timely and appropriate manner.
Requirements
- Minimum six months to three years of HelpDesk/IT Support or Internship in the IT Support arena
- Windows
- PC refresh exp
- Active Directory
- hands-on exp supporting mobile devices
- Troubleshooting hardware devices(keyboards/mouse)
- Must be on-site 5 days a week, with the potential of a hybrid schedule after 3 months of training
Responsibilities
- investigating issues
- researching issues
- troubleshooting issues
- escalating issues
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
