IT Support Specialist/Help Desk

Tri-City Electrical Contractors, Inc.•Altamonte Springs, FL

16h•$22 - $24

About The Position

The IT Support Specialist provides first-line technical support for hardware, software, and systems across all Tri-City locations. This role responds to service tickets, troubleshoots tier-one issues, and escalates complex problems as needed up to senior IT staff. Responsibilities include diagnosing and resolving user issues, maintaining effective communication with end users, supporting standard applications, and assisting with hardware and software procurement. The IT Support Specialist ensures reliable, timely, and professional IT service delivery to keep daily operations running smoothly company-wide.

Requirements

Proficient in Microsoft Office suite of products (Outlook, Excel, Word, etc.)
High School diploma or equivalent
Experience with Windows-based applications and networks
Experience installing and troubleshooting PC machines in a regulated network environment
Ability to assess and prioritize multiple tasks, projects, and demands
Analytical skills to identify and resolve issues
Customer service focused
Ability to adapt to changing priorities regularly
Knowledge of relevant call-tracking applications
Ability to work under pressure and communicate effectively
Well-organized with attention to detail

Nice To Haves

College credit in a technology-related specialty
Understand LAN and Cisco VPN environments
Experience with Microsoft 365, Bluebeam, Autodesk products, Antivirus, and security applications
Bilingual

Responsibilities

Respond to requests for technical assistance in person, via phone, or electronically through the Ticket System.
Diagnose and resolve technical issues (hardware, software, user access, etc.).
Perform hardware and software installations as required.
Research questions using available information resources.
Advise users on appropriate actions.
Follow standard help desk procedures and phone etiquette.
Log all help desk interactions.
Consistently maintain the Ticket System.
Redirect problems to appropriate resources.
Identify and escalate situations requiring urgent attention.
Apply diagnostic techniques to identify problems, investigate root causes, and recommend appropriate solutions.
Stay current with system information, changes, and updates based on current equipment and software needs.
Install, configure, deliver, tag, and remove computer hardware, software, and peripherals.
Troubleshoot computers, printers, scanners, phones, smartphones, and other peripheral devices over the phone and in person.
Maintain documentation and coordinate timely repairs and upgrades.
Maintain department files.
Assure good communication and coordination exist between Tri-City and its agencies, vendors, and the public; aid and support as needed.
Assure IT functions are followed in accordance with established standards, policies, and procedures.
Prepare reports as required.
Maintain current knowledge of relevant technologies as assigned.
Participate in special projects as required.
Assume ownership of user issues and strive to provide excellent service to all staff.
Must be able to provide support outside of regular business hours as required, including the ability to be on-call as needed.